- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Provides an overview of the Information Technology Infrastructure Library (ITIL) definitions of classification types, provides sample use cases, and provides additional notes regarding how these classifications are used within Enterprise Service Management (ESM).
- Knowledge Base
- How to use the UAA Service Portal
These instructions below will help you search for university services available to you.
- Knowledge Base
- How to use the UAA Service Portal
This article will help you navigate the Service Portal to submit a ticket or service request.