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  3. Enterprise Service Management
  4. Ticket Management
  5. Edit a Ticket

Edit a Ticket

Tags Edit ESM Ticket

Overview

Editing a Ticket allows you to change information in any fields that are not read only or disabled. This includes such field as the Form that is behind the Ticket.

 

Note
Editing a ticket should only be done to change the Form behind the Ticket or to move information from old fields to new fields. The moving of data from old to new fields should only be done to cleanup after the consolidation of custom attributes.

 

In this article:

 

Resources

  • Web Browser 
  • TDNext license

 

Edit a Ticket

  1. Open the Ticket that needs to be edited

    Enterprise Service Management ticket details window

     
  2. Click Edit

    Enterprise Service Management ticket edit button highlighted

     
  3. Update/Edit the appropriate fields.
  4. Click Save.

    Enterprise Service Management ticket save button highlighted

     
  5. The Ticket will show the updated information at the bottom of the ticket in the Feed.

    Enterprise Service Management ticket details feed highlighted

 

Additional Information

Managing tickets after the initial creation has many means of doing so. Further instructional guides are available below.

 

Need additional help or have issues

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.

Details

Article ID: 552
Created
Fri 6/4/21 9:32 AM
Modified
Mon 8/15/22 2:51 PM