Overview
Editing a Ticket allows you to change information in any fields that are not read only or disabled. This includes such field as the Form that is behind the Ticket.
Note
Editing a ticket should only be done to change the Form behind the Ticket or to move information from old fields to new fields. The moving of data from old to new fields should only be done to cleanup after the consolidation of custom attributes.
Tip
In many cases it is better to
Update a Ticket, instead of editing a ticket to documenting efforts done in course of working a ticket.
In this article:
Resources
- Internet access
- Web Browser
- TDWorkManagement license
Edit a Ticket
- Open the Ticket that needs to be edited
- Click Edit
- Update/Edit the appropriate fields.
- Click Save.
- The changes to the ticket will be saved; however, the ticket remains in Edit mode. Click To Detail to return to the ticket.
- The Ticket will show the updated information at the bottom of the ticket in the Feed.
Additional Information
Managing tickets after the initial creation has many means of doing so. Further instructional guides are available below.
Need additional help or have issues
For support, requests may be submitted anytime by Requesting Support for the Enterprise Service Management service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.