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- Knowledge Base
- Policy
A change freeze window is instituted to prohibit or limit system updates which may have an adverse affect on university business. These schedules aid in mitigating the risk of an outage or issues during important business cycles (e.g. student class registration, final exams, etc.), but also permits IT Services to schedule resources to get important system work done during non-freeze periods. Read on to learn more about UAA's change freeze windows.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Knowledge Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Knowledge Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
Information on requesting Time and/or Expense types within the Enterprise Service Management system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
Information about managing availability of Time Types and Expense Accounts on a ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
Information on how to edit a time entry on a ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
A guide for how to edit an existing ticket expense that was erroneously entered can be corrected as necessary.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
Information on how to remove a time entry from a ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
A guide for how to remove an erroneously added expense on an existing ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
This introductory article will help individuals with access to an Enterprise Service Managment (ESM) ticketing application (TDNext) to search for tickets.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Reports & Desktops
The Enterprise Service Management (ESM) system offers a Microsoft Excel add-in which allows an authorized individual to import TDNext reports directly into Excel, thus allowing for enhanced analysis/reporting capabilities of the ESM reports. All functionality from Excel can now be applied to your ESM reports and information can be displayed any way prefered.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Reports & Desktops
Information on how individuals with ESM access can create custom reports with the count feature.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Reports & Desktops
This article will help individuals to become familiar with Reports using TDNext. The person must have TDNext access in addition to access to the application in which the report resides.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM People
This article provides an introduction to individuals using the Enterprise Service Management (ESM) system to understand the different types of people records within ESM.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM App Admin
Guide for ESM App Admins to help create custom ticket statuses to support their departmental business practices.