Search35 Results

This article provides an introduction to individuals using the Enterprise Service Management (ESM) system to understand the different types of people records within ESM.

Information on how to manually create a display/monitor asset record within the Enterprise Service Management (ESM) system.

This introductory article will help individuals with access to an Enterprise Service Managment (ESM) ticketing application (TDNext) to search for tickets.

Information on requesting Time and/or Expense types within the Enterprise Service Management system.

A change freeze window is instituted to prohibit or limit system updates which may have an adverse affect on university business. These schedules aid in mitigating the risk of an outage or issues during important business cycles (e.g. student class registration, final exams, etc.), but also permits IT Services to schedule resources to get important system work done during non-freeze periods. Read on to learn more about UAA's change freeze windows.

This article explains the process to add a Mac Computer to the University of Alaska's Apple School Manager.

An introduction on where to get started with creating and managing ticket surveys through the Enterprise Service Management (ESM) system to receive customer feedback, gauge customer satisfaction. Provides guidance on survey best practices, where to start creating survey questions in the survey bank, creating a survey, adding survey questions to the survey, customizing the customer notification message and more.

Information about tracking time, and expenses on Enterprise Service Management (ESM) tickets, tasks, or projects.

This article will help individuals to become familiar with Reports using TDNext. The person must have TDNext access in addition to access to the application in which the report resides.

Information on how to reassign the person, or group responsible for working on a ticket task from one to another.