- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
A guide for how to remove an erroneously added expense on an existing ticket.
- Knowledge Base
- IT Processes, Standards, Guidelines, and Procedures
A change freeze window is instituted to prohibit or limit system updates which may have an adverse affect on university business. These schedules aid in mitigating the risk of an outage or issues during important business cycles (e.g. student class registration, final exams, etc.), but also permits IT Services to schedule resources to get important system work done during non-freeze periods. Read on to learn more about UAA's change freeze windows.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
- Project Sections & Components
- Project Calendar
This article provides an introduction to project members regarding how to leverage the calendar feature to facilitate project communication and coordination.