Articles associated with Enterprise Service Management customer survey practices, and tips.

Articles (3)

Setup Customer Survey Email Notice

The Enterprise Service Management (ESM) system sends survey requests to a ticket requestor via email. This article will walk ESM App Admins through the process of customizing the survey template used when sending a survey request to the customer.

View Survey Responses via a Survey Response Report

The Enterprise Service Management (ESM) system allows for building reports from survey responses. These reports can be created through the Analysis, Projects, or Ticketing applications. This article walks through the basics of creating a customer satisfaction survey response report.

View Survey Responses via the Responses Tab

The Enterprise Service Management (ESM) system provides easy access to view the list of complete and incomplete responses for the survey. This article will walk you through the process of viewing customer survey requests that are pending, as well as completed.