View Survey Responses via the Responses Tab


The Enterprise Service Management (ESM) system provides easy access to view the list of complete and incomplete responses for the survey. This list can be filtered completion status as well as date range that the survey was completed within.

What materials do I need?

  • ESM TDNext access

How do I use this technology?


  1. In TDNext, click the Applications menu and select the desired Ticketing Application.
  2. On the right side of the screen, click the Settings (gear icon) button.

    TDX Ticketing Application Settings button highlighted
  3. Click Surveys from the list of actions.

    ESM Ticketing App settings menu with Surveys option highlighted
  4. On the Surveys page, click the Both option to see Active and Inactive surveys.

    ESM Ticketing App Surveys search with Both option highlighted
  5. Click the Search button.
  6. From the search results, click the Name of the desired survey.

    ESM Ticketing App Surveys search results with a Survey selected
  7. Click the Responses tab.

    ESM Ticketing App Survey Responses tab highlighted
  8. The Responses tab will show a table of all survey requests that have been sent out. If a customer has completed a survey there will be a timestamp in the Submitted column recording the date & time when they completed the survey.

    ESM Ticketing App Survey Response list
  9. To view a specific survey, locate the desired survey response and click the Response #.

    ESM Ticketing App Survey Response ID highlighted
  10. A new window will appear showing the details of the customer's response.

    ESM Ticketing Survey Customer Response Details window
  11. When completed viewing the response close the window.


Next Steps

Congratulations on capturing feedback from your customers! However, viewing responses one-by-one is not the most effective method of creating a comprehensive understanding of customer experience. Proceed to the next step to learn the basics of creating survey response reports.


Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact IT page for the appropriate support group.


Article ID: 1334
Mon 11/7/22 11:30 AM
Fri 12/2/22 3:00 PM