View Survey Responses via the Responses Tab

Overview

The Enterprise Service Management (ESM) system provides easy access to view the list of complete and incomplete responses for the survey. This list can be filtered completion status as well as date range that the survey was completed within.

What materials do I need?

• Internet connectivity
• Web browser
• ESM TDWorkManagement access

How do I use this technology?

1. Open a web browser.
2. Navigate to the UA ESM website.
3. Login to UA ESM with your UA Email address and password.
4. Click View Applications.
5. Click the desired Ticketing Application..
6. On the right side of the screen, click the Settings (gear icon) button.
   
7. Click Surveys from the list of actions.
   
8. On the Surveys page, locate the desired survey.
   Tip

   If no surveys are shown select Both for the status (i.e. Active/Inactive) and availability (i.e. Public/Not Public) search options. Then click Search. If no surveys are returned, it most likely means that none have been created yet. Review the Create Ticket Survey article for how to create a survey.
9. Click the Name of the desired survey.
   
10. The survey details will open in a new side panel.
    
11. Click the Responses tab.
    
12. The Responses tab will show a table of all survey requests that have been sent out. If a customer has completed a survey there will be a timestamp in the Submitted column recording the date & time when they completed the survey.
    
13. To view a specific survey, locate the desired survey response and click the Response #.
    
14. A new window will appear showing the details of the customer's response.
    
15. When completed viewing the response close the side panel.

Next Steps

Congratulations on capturing feedback from your customers! However, viewing responses one-by-one is not the most effective method of creating a comprehensive understanding of customer experience. Proceed to the next step to learn the basics of creating survey response reports.

• View Survey Responses via a Survey Response Report

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact IT page for the appropriate support group.