Activate Ticket Survey

Overview

The Enterprise Service Management (ESM) system enables Ticketing Apps to have one, or more, surveys as desired by the department. The following article will walk you through the process of activating a ticket survey after questions have been added, criteria defined, request notification set.

What materials do I need?

  • ESM TDNext access

How do I use this technology?

  1. In TDNext, click the Applications menu and select the desired Ticketing Application.
  2. On the right side of the screen, click the Settings (gear icon) button.

    TDX Ticketing Application Settings button highlighted
     
  3. Click Surveys from the list of actions.

    ESM Ticketing App settings menu with Surveys option highlighted
     
  4. On the Surveys page, click the Both option to see Active and Inactive surveys.

    ESM Ticketing App Surveys search with Both option highlighted
     
  5. Click the Search button.
  6. From the search results, click the Name of the desired survey.

    ESM Ticketing App Surveys search results with a Survey selected
     
  7. Click the General Options tab on the survey details page.
  8. Under Options click Is Active.

    ESM Ticketing App Edit Survey General Options Is Active checkbox highlighted
     
  9. Click Save.

    ESM Ticketing App Edit Survey General Options Save Button highlighted
     
  10. Notice in the upper-right corner the status has changed from Inactive to Active.

    ESM Ticketing App Edit Survey showing active status
     
  11. Click the Back to list button to exit from the edit view.

    ESM Ticketing App Edit Survey Back to List button highlighted
     

Congratulations! The survey has been successfully created and enabled for use.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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