Survey Question Bank

Overview

Each ticketing application within the Enterprise Service Management (ESM) system contains a question bank available for different surveys that you may create. The Survey Questions provides an easily accessible location to find all questions available for (re)use on any survey within that specific application. Questions can be deleted from the list, and unused questions can easily be identified for cleanup.

Each question can be used in multiple surveys and the text used on each survey can be customized. Only active questions can be added to new surveys, but if a question is deactivated, it will stay on any surveys that already have that question. This helps you create reports that cut across multiple surveys in a unified fashion.

Important
The same question should only be used if the wording will remain very similar across all of the different surveys. If the wording is drastically different for a given survey, it is advisable to instead create a different question for that survey.

What materials do I need?

  • Internet connectivity
  • Web browser
  • ESM TDWorkManagement access

How do I use this technology?

A ticketing applications survey question bank can be easily access from TDNext by the following steps.

  1. Open a web browser.
  2. Navigate to the UA ESM website.
  3. Login to UA ESM with your UA Email address and password.
  4. Click View Applications.
  5. Click the desired Ticketing Application..
  6. On the right side of the screen, click the Settings (gear icon) button.
    Enterprise Service Management Ticketing Application Settings button highlighted
  7. Click Survey Questions.
    Enterprise Service Management Ticketing App Settings Menu Survey Questions option highlighted
  8. By default, all active and inactive questions are displayed, click the Question Name to view the question details.
    Enterprise Service Management Ticketing App Questions list of questions
  9. The Edit Survey Question side panel will open displaying the information about the question, its status (active/inactive) and which surveys, if any, it is being used with.
    Enterprise Service Management Edit Survey Question side panel example

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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