Survey Question Bank

Overview

Each ticketing application within the Enterprise Service Management (ESM) system contains a question bank available for different surveys that you may create. The Survey Question Bank provides an easily accessible location to find all questions available for (re)use on any survey within that specific application. Questions can be deleted from the bank, and unused questions can easily be identified for cleanup. 

Each question can be used in multiple surveys and the text used on each survey can be customized. Only active questions can be added to new surveys, but if a question is deactivated, it will stay on any surveys that already have that question. This helps you create reports that cut across multiple surveys in a unified fashion.

Important
The same question should only be used if the wording will remain very similar across all of the different surveys. If the wording is drastically different for a given survey, it is advisable to instead create a different question for that survey.

 

How do I use this technology?

A ticketing applications survey question bank can be easily access from TDNext by the following steps.

  1. In TDNext, click the Applications menu and select the desired Ticketing Application.
  2. On the right side of the screen, click the Settings (gear icon) button.

    TDX Ticketing Application Settings button highlighted
     
  3. Click Survey Question Bank.

    TDX Ticketing App Settings Menu Survey Question Bank option highlighted
     
  4. By default, all active and inactive questions are displayed, click the Question Name to view the question details.

    ESM Ticketing App Question Bank list of questions

 

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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