Resend Survey Request to Customer

Overview

Surveys sent out from the Enterprise Service Management (ESM) system are sent to ticket requestors via email. Sometimes requestors are unable to respond to a survey. For one reason or another it may be necessary resend the survey request email which contains the unique link to the survey. This article will walk through the process to resend a ticket survey request.

What materials do I need?

• ESM TDNext access

How do I use this technology?

1. In TDNext, click the Applications menu and select the desired Ticketing Application.
2. On the right side of the screen, click the Settings (gear icon) button.
   
   
    
3. Click Surveys from the list of actions.
   
   
    
4. On the Surveys page, click the Both option to see Active and Inactive surveys.
   
   
    
5. Click the Search button.
6. From the search results, click the Name of the desired survey.
   
   
    
7. Click the Responses tab.
   
   
    
8. Locate a survey request that has no value in the Submitted field, and click the Response ID.
   
   
    
9. A survey response window will open.
   
   
    
10. Click Resend Request.
11. The text Survey request resent will be displayed to the right of the Resend Request button indicating an email has been sent to the ticket's requestor.
    
    

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.