 Knowledge Management

Articles associated with Knowledge Management process, procedures, best practices, and tips and tricks.

Articles (36)

Pinned Article Get Started with Knowledge Management

Add Attachment to Knowledge Article

Information on how attachments, such as large images, documents, PDF, spreadsheets, can be added to Enterprise Service Management (ESM) Knowledge Articles to facilitate access to information related to the article.

Address Article Feedback

Approve or Reject a Knowledge Article

Article Lifecycle Overview

Checklist to Approve Knowledge Article

Checklist to Publish Knowledge Article

Create a Knowledge Article

Create Effective Images

Create in Article Anchor Links

Create Links in an Article

Crop and Resize Images for Use in an Article

Format Nested Lists

Give Feedback on Articles

Insert a Video in a Knowledge Article

Insert an Image in a Knowledge Article

KB Article Review Process

Information on the Knowledge Base (KB) Article annual review process.

Knowledge Article Style Guidelines

Knowledge Article Title Strategies

Descriptive names are an important part of organizing, sharing, and keeping track of information. This article provides some strategies for creating effective knowledge article names/titles.