Overview
Anyone with an Knowledge Candidate, or higher, role can leave feedback on an article, as well as see all feedback left on any article. Feedback helps us keep our knowledge base up-to-date and relevant. Give feedback when content is unclear, incorrect, could use improvement, or possibly split into multiple articles. When you leave feedback make sure it is detailed and actionable.
In this article:
Leaving Feedback on an article
- Scroll to the bottom of the article and locate the Was this helpful? box.
- Click the relevant button....
- Yes - if the article is technically correct, but you want to suggest how it could be improved.
- No - if the article is not technically correct.
- The Comments box will appear. Enter specific, actionable, and appropriate feedback.
- Click Submit.
Feedback examples
All feedback should be focused on the content of the article, its suitability for the intended audience, technical accuracy, and tone.
Specific
- Bad example: The form of the statement is syntactically unsound due to unbalanced use of delimiters.
- Good example: There is an extra parenthesis in the second paragraph, third sentence.
Actionable
- Bad example: The screenshots are old.
- Good example: The screenshots included in the article represent an outdated/unsupported version. The images should be replaced with images using the most current version of the product supported by the university.
Appropriate
- Bad example: The directions you have provided are muddled, and confusing to someone trying to complete the task.
- Good example: The directions should be presented as a step-by-step guide, using a numbered list, so a customer can complete the task.
Need additional help or have issues
For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.