Insert a Video in a Knowledge Article


It is possible to embed both YouTube, and Microsoft Stream videos into a Knowledge Article. There are pros, and cons to both content sources, the discussion of which is beyond the scope of this article.

In this article:

What materials do I need?

  • A web browser
  • Internet connection

How do I use this technology?


Do These

  • Consider your audience: internal, external, time-constrained, and future viewers
  • Short videos: Respect your viewers time, and try not to waste it
  • Ask if you have questions: Please ask the Technical Support Center if you have any questions, or concerns
  • Hosting account: All video should be uploaded under a university departmental account to ensure availability of content in the advent of employee trurnover 

Avoid These

  • Violating Copyright: If you, the University of Alaska Anchorage, University of Alaska Fairbanks, University of Alaska Southeast, or University of Alaska does not own the rights to the content, do not embed the content, period
  • Confidential: Content that should not be viewed by anyone/everyone should not be embedded into a knowledge article
  • Profanity or obscene content: Any embedded video should be appropriate for all audiences

Get Embed Code for Microsoft Stream Video

Video content hosted by Microsoft Stream is only available to individuals that have an active UA identity. You will see the following message when you click on the share button.
This video will only be viewable by authorized users
In some cases when you're embedding a Microsoft Stream video, after saving and viewing the page the embed video may display a message similar to the following.
Microsoft Stream embed video error message example
While the video will not play in the embedded in the web page if the customer clicks the Open in new window button the video will successfully play in the newly open browser window.


  1. Go to the Microsoft 365 @ UA Stream service.
    • If prompted, sign in with your UA Email address (e.g., and password.
  2. Locate the desired video.
  3. Click the Share icon.

    Microsoft Stream Share button highlighted
  4. Click the Embed button.

    Microsoft Stream Share embed button highlighted
  5. Under Video size drop-down menu select the size 640 x 360.

    Microsoft Stream Share Embed video size drop down menu with 640 x 360 selected
  6. Ensure Autoplay is set to Off.

    Microsoft Stream Share Embed controls autoplay disable highlighted
  7. Click the Responsive slider to enable responsive features.

    Microsoft Stream Share Embed controls responsive on highlighted
  8. Ensure Show info is set to On.

    Microsoft Stream Share Embed controls show info on highlighted
  9. Click the Copy button to copy the embed code.

    Microsoft Stream Share Embed controls copy button highlighted

Proceed to the Embed Video into Knowledge Article section.

Get Embed Code for YouTube Video

  1. Go to YouTube.
  2. Locate the desired video.
  3. Click the Share icon.

    YouTube video share button highlighted
  4. Click the Embed button.

    YouTube video share embed button highlighted
  5. In the Embed Video dialog window click the Copy button in the lower right corner.

    YouTube video share embed video copy button highlighted

Proceed to the Embed Video into Knowledge Article section.

Embed Video into Knowledge Article

  1. Open the UAA IT Knowledge Base.
  2. Locate the desired article to include video in.
  3. Click Edit Article button.
  4. Place the cursor in the location desired for the video to be inserted.
  5. Click the Embed YouTube video button.

    TDX Knowledge Article editor YouTube button highlighted
  6. Click in the Place Embed Code Here text field.

    TDX Knowledge Article Editor Embed YouTube Video dialog window
  7. Paste the embed code you copied from either Microsoft Stream, or YouTube.

    TDX Knowledge editor Embed YouTube Video dialog with example embed code added
  8. Uncheck Show suggested video's at video's end.
  9. Click Ok.

After you've completed making any further desired changes to your article, save your changes. When ready submit the article for review and publishing.


Microsoft Stream Video


YouTube Video

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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Article ID: 210
Thu 6/25/20 1:55 PM
Tue 5/14/24 11:26 AM