Get Started with Knowledge Management

Overview

This self-help guide is for individuals who create, or edit knowledge in the University of Alaska Anchorage (UAA) Enterprise Service Management (ESM) service portal.

 

Content in this Article

 

Get Started

Learn about Knowledge Management

 

Access and Roles

 

Write Content

Prepare for Writing

 

Write Effectively

 

Create

Enter Articles

 

Use Media

Find or Create an Image

 

Insert Media

 

Format Articles

Format in ESM

 

Approve articles for use

Approve Articles

 

Publish to Website

 

Maintain

Find Existing Articles

 

Edit Knowledge

 

Article Lifecycle

Print Article

Details

Article ID: 166
Created
Mon 6/8/20 9:36 AM
Modified
Tue 4/19/22 3:47 PM