Get Started with Knowledge Management

Overview

This self-help guide is for individuals who create, or edit knowledge in the University of Alaska Anchorage (UAA) Enterprise Service Management (ESM) service portal.

Content in this Article

• Get Started
• Create
• Maintain

Get Started

Learn about Knowledge Management

• Knowledge Management Standard Operating Procedure (SOP)
• Knowledge Management Level Progression
• Article Lifecycle Overview
• Request Knowledge Training

Access and Roles

• Article Accessibility
• Restrict Access to Sensitive Content

Write Content

Prepare for Writing

• Search for Duplicate Article before Creating Article
• Use Curated Content to Create an Article

Write Effectively

• Title Strategies to Use When Writing Articles
• Writing for the Audience
• Tips for Writing Knowledge Articles

Create

Enter Articles

• Knowledge Article Style Guidelines
• Create a Knowledge Article
• Create Links in an Article
• Create In-Article Anchor Links
• Use Curated Content to Create an Article

Use Media

Find or Create an Image

• Create Effective Images
• Take a Screenshot
• Crop and Resize Images for Use in an Article
• Understand Image Copyright

Insert Media

• Insert an Image in a Knowledge Base Article
• Make Images Accessible Using Alternative Text
• Insert a Video in a Knowledge Article

Format Articles

Format in ESM

• Use Headings for Proper Article Structure
• Format Nested Lists
• Rich Content (HTML) Allowed List

Approve articles for use

Approve Articles

• Submit a New Article for Review
• Submit an Updated Article for Review
• Checklist to Approve Knowledge Article
• Approve or Reject an Knowledge Article

Publish to Website

• Checklist to Publish Knowledge Article
• Publish an Article to UAA Knowledge Base
• Restrict Access to Sensitive Content

Maintain

Find Existing Articles

• Search the Knowledge Base

Edit Knowledge

• Give Feedback on Articles
• Address Article Feedback
• Update an Existing Knowledge Article
• Retire a Knowledge Article

Article Lifecycle

• Knowledge Management Standard Operating Procedure