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Information on how attachments, such as large images, documents, PDF, spreadsheets, can be added to Enterprise Service Management (ESM) Knowledge Articles to facilitate access to information related to the article.

Information on how to address feedback on knowledge articles within the Enterprise Service Management system.

Informational article explaining how article status and life cycle impacts who can view an article.

Information on how to subscribe, or unsubscribe, to receive notifications on updates to knowledge articles and/or categories.

This article describes things to consider when writing knowledge articles within the Enterprise Service Management (ESM) system to facilitate search results.

Information on the process for retiring old articles which are no longer useful within the knowledge base.

This style guide is intended to provide an overview of content and formatting that should be applied to all articles in the Knowledge Base.

Information on elements to focus on while reviewing a knowledge article for approval within the Enterprise Service Management system.

Information on article templates which can be leverage for quickly starting new knowledge articles within the Enterprise Service Management system.

Information on how to create and use anchors to create links to locations in the same knowledge article.

Information on elements to focus on while reviewing a knowledge article for publishing within the Enterprise Service Management system.

This article provides an introduction to individuals using the Enterprise Service Management (ESM) system to access, create, and manage knowledge articles.

This article provides guidance on best practices for using heading text formatting within knowledge articles.

Information on how to format nested numbered, and bulleted lists within knowledge articles.