Asset/CI Management

Articles associated with Asset/Configuration Item Management practices, tips, and ticks.

Articles (20)

Pinned Article Get Started with Assets and Configuration Items

An introduction for individuals who create, edits, or other wise manages Assets/CIs within in the University of Alaska (UA) Enterprise Service Management (ESM) system.

Add an Asset/CI to Ticket

Asset Attribute Definitions

Asset QR Code

Asset Retired Method Definition

Asset Status Definition

Bulk Update Asset Records

Information on how to bulk update multiple asset records within the Enterprise Service Management (ESM) system.

Create a Computer Asset

Information on how to manually create a computer asset record within the Enterprise Service Management (ESM) system.

Create a Display/Monitor Asset

Information on how to manually create a display/monitor asset record within the Enterprise Service Management (ESM) system.

Create an Asset Record

Information on how to manually create an asset record within the Enterprise Service Management (ESM) system.

Manage a Loaner Device

Manage Product Models

Manage Product Types

Manage Vendors

Normalize Product Model Name

Information on the process of standardizing names of products, software, or hardware to ensure consistency and accuracy within the Enterprise Service Management (ESM) system

Reallocate Asset

Retire Asset

Return Material Authorization Asset

Search for an Asset

Update an Asset