Search19 Results
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM App Admin
- Ticket Types
This article will help Enterprise Service Management (ESM) administrators or application administrators to change/reassociate Tickets from one Ticket Type to another in a Ticketing application.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM App Admin
- Ticket Types
This article will help Enterprise Service Management (ESM) administrators or application administrators to create a Ticket Type in a Ticketing application.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM App Admin
- Ticket Types
This article will help Enterprise Service Management (ESM) administrators or application administrators to disable an existing Ticket Type that is no longer needed in a Ticketing application.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM App Admin
- Ticket Types
This article will help Enterprise Service Management (ESM) administrators or application administrators to edit/modify an existing Ticket Type in a Ticketing application.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM App Admin
- Ticket Types
Information to help Enterprise Service Managment (ESM) Application Administrators understand the use of Ticket Types in ticketing applications.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
Information about managing availability of Time Types and Expense Accounts on a ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
This article will help authorized UA employees to login to the Enterprise Service Management Work Management system.
- Knowledge Base
- How to use the UAA Service Portal
This article will help you navigate the sign in to the Enterprise Service Management Service Portal.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM App Admin
- Automation Rules
This how-to article will help Enterprise Service Management (ESM) App Admins to create automation rules for Ticketing applications to customize the value of a ticket's priority at the time of creation.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM App Admin
- Automation Rules
This article will help ESM Application Administrators configure automation rules.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM App Admin
- Automation Rules
This how-to article will help Enterprise Service Management (ESM) App Admins to create automation rules for Ticketing applications using the TDAdmin interface.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
Information on how to convert an existing ticket into a Project within Enterprise Service Management (ESM).
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM App Admin
- Workflows
Information regarding a simple set of guidelines and suggestions for version management of Enterprise Service Management (ESM) Workflows.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
The University of Alaska Enterprise Service Management (ESM) system uses a variety of terms throughout its interface. This article list those terms and definitions for reference.