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Information that departmental Ticketing App Administrators should keep in mind when the Enterprise Service Management (ESM) Sandbox environment is scheduled to be refreshed.

This article will help Enterprise Service Management (ESM) administrators or application administrators to create a Ticket Type in a Ticketing application.

The following article will walk you through the process of converting a ticket to a card on a Project Plan Card Wall for projects managed within the Enterprise Service Management (ESM) system.

Information on how a project manager can enable the use of User Stories on a Project.

The following article will walk you through the process of working with Card Wall Lists for project managed within the Enterprise Service Management (ESM) system.

The Enterprise Service Management (ESM) system supports creating user stories on projects. The following article will walk you through the process of creating a user story on a project plan.

The following article will walk you through the process of creating a card on a Project Plan Card Wall for project managed within the Enterprise Service Management (ESM) system.

The following article will walk you through the process of archiving a card on a Project Plan Card Wall for project managed within the Enterprise Service Management (ESM) system.

Information on how to manually create an asset record within the Enterprise Service Management (ESM) system.