Overview
The University of Alaska (UA) Enterprise Service Management (ESM) system supports multiple Major Administrative Units (MAU) across the UA system. Each of these MAU's have a Service Portal that supports services and departments affiliated with that MAU. The MAU Service Portal provides a number of ways to find services, information, and assistance. The instructions below will help you navigate the services available to you. If you're unable to locate the desired service, or knowledge article, you can easily Switch Between Service Portals.
In this article:
What materials do I need?
- Internet access
- Web browser
- Access to Enterprise Service Management client portal
How do I use this technology?
From the Home Page
The home page of the ESM Service Portal provides a search bar allowing you to quickly locate self-help documentation, or services to submit a ticket requesting assistance.
You can also click the Services button on the top navigation bar to go directly to the Service Catalog where you can browse for information, or assistance on a wide range of available services. Additionally, you can click the Knowledge Base button to access a wide range of informative, and self-help documentation.
Services
Browse by Category
- Access the Service Portal at https://service.alaska.edu/TDClient.
- When prompted, Sign in with your UA identity.
- On the Service Portal home page click Services.
- In the Service Catalog read the category titles, and descriptions to select an appropriate category.
- Click the Category Title to display sub-categories, and services available.
- When you've locked an appropriate service click the service name.
Knowledge Base
Browse by Category
- Access the Service Portal at https://service.alaska.edu/TDClient.
- When prompted, login with your UA identity.
- On the Service Portal home page click Knowledge Base.
- In the Knowledge Base read the category titles, and descriptions to select an appropriate category.
- Click the Category Title to display sub-categories, and articles available.
- When you've locked an appropriate article click the article name.
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Service form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.