Summary
Descriptive names are an important part of organizing, sharing, and keeping track of information. This article provides some strategies for creating effective knowledge article names/titles.
Body
Overview
Properly formed subjects greatly help with both searching and identifying which article to use.
Writing article titles
Follow these guidelines to better help customers find an article:
- Lead with a verb
- Example: Create a New Knowledge Base Article
- Note: the verb should not be in the 'ing' form. Use "Publish" rather than "Publishing"
- Write a single, concise sentence, ideally fewer than 10 words, summarizing the content.
- Use Title Case.
- Use primary keywords related to the content in the first several words.
- Use words customers will most likely search on.
- Delete "the," "and," or "is," if possible. When appearing at the beginning of a title, these are generic, and take up space.
- Use the active voice, e.g., create, assign, secure.
- Do not lead with commonly used words such as "How to."
- For internal articles documenting standard operating procedures (SOP) prefix the article title with "SOP: "
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