Delete a Response Template

Overview

Over time departments may find that some response templates are no longer useful, or relevant. Enterprise Service Management (ESM) Application Administrators can delete these unnecessary response templates as appropriate.

What materials do I need?

• Internet connectivity
• Web browser
• ESM TDWorkManagement access
• ESM App Admin role for applicable application

How do I use this technology?

To delete a response template do the following:

1. Open a web browser.
2. Navigate to the UA ESM website.
3. Login to UA ESM with your UA Email address and password.
4. Click View Applications.
5. Click the desired Ticketing Application.
6. On the right side of the screen, click the Settings (gear icon) button.
   
7. Click Admin.
8. Click Response Templates.
9. Locate the desired Response Template and click Delete next to the right of the template's name.
10. A dialog window will appear asking if Are you sure you want to delete this response template? This cannot be undone. If you want to coninute deleting the template click Ok, otherwise click Cancel.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.