Body
Overview
Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to edit a quick connect in UAA's Contact Center, Amazon Connect.
What materials do I need?
How do I use this technology?
- Log into Amazon Connect
- In Applications, select the Amazon Connect instance.
- Select the Routing (Flow Connect icon) and Select Quick connects
- Click the Quick Connect Name
- Make changes as needed to the quick connect as needed
- Click Save
Next Steps
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate <Service Form Name with Link> form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.