Create a Amazon Connect Quick Connect

Overview

Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to create a quick connect in UAA's Contact Center, Amazon Connect.

What materials do I need?

How do I use this technology?

  1. Log into Amazon Connect
  2. In Applications, select the Amazon Connect instance.
    Applications to Amazon Connect Instance
     
  3. Select the Routing (Flow Connect icon) and Select Hours of Operation
    Routing to Hours of Operation
     
  4. Click Add New Set of Hours
    Add new set of hours button
     
  5. Enter the Name and Description
  6. In the Time zone select America/Anchorage
    Hours Name, Description, Time Zone
     
  7. In the Settings section create hours per day
    Create hours and days in settings
     
  8. Click Save
    Hours of Operation Save Button

Next Steps

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate <Service Form Name with Link> form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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