Get help with Cisco Voice over IP (VoIP) related telephony topics such as Cisco Call Manager, long distance dialing, and more.

Articles (19)

Check Voicemail

In this article, you will learn how to access your office phone's voicemail inbox on-campus or on a non-UAA phone.

FY23 Data & Communication Rates

Prior rates for the UAA Data & Communications Recharge (formerly telecommunications).

FY24 Data & Communication Rates

Historic rates for the UAA Data & Communications Recharge (formerly telecommunications).

How do I Perform a Conference Call Using a Cisco VoIP Phone?

Assistance with utilizing the conference call function provided by the VOIP telephony infrastructure.

How do I Perform a Long Distance Call from an On-Campus Phone?

The purpose of this article is to assist users with placing long distance telephone calls from on-campus telephones.

How do I Use a Cisco VoIP Phone?

This article obtains a basic overview of how your CISCO phone works.

Jabber Troubleshooting Information

Information containing some general troubleshooting tips for Cisco Jabber used by University of Alaska Anchorage (UAA) faculty and staff.

Transfer a call in Cisco Jabber

In this article, the user will learn how to transfer a call in Cisco Jabber.

Update VOIP Phone Settings Using the Cisco Self Service Portal

Information to help you customize your phone or alter phone settings via the CISCO Call Manager User Option web page.