FY24 Data & Communication Rates


The Data & Communications rate methodology, formerly telecommunications, was updated in FY23 to be primarily based upon employee headcount rather than telephone line alone. This change better aligns the rates with the services provided such as cybersecurity, network connectivity, data, and telephones.

Billing for the Data & Communications Rate will begin December 2023/January 2024. Much like the Microsoft expense distribution, colleges and other major units will be sent a billing summary and a JV template to complete and return.

The Handset Rate and the Telephone Line Rate will begin billing after January 26. Please note that certain restricted funds, such as grants, will have their annual bill for the Handset Rate split into quarterly installments. 

If you would like to make changes to telephone services, please submit a service request through the UAA Service Portal or contact the Technical Support Center (TSC) at 907-786-4646 or uaa.techsupport@alaska.edu to get a request createdChanges received after January 26, 2023 cannot be guaranteed to be accounted for in this fiscal year’s billing.


Data & Communications Rate

An UAA employee headcount-based rate for network, data, cybersecurity, and telecommunication services. This rate is based off employee headcount as of October 1 in the prior fiscal year. Using the headcount data, the billing headcount for each d-level is calculated as follow:

  • Full time faculty and staff * 1
  • Part time faculty and staff *1/5
  • Student workers are not included in the calculation
  • Community Campuses receive an additional 10% discount on headcount
    *Recognizes local IT support at community campuses

UAA Anchorage area, PWSC, Kodiak College - $564.89 per billing headcount

UAA KPC, Mat-Su College* - $1,282.58 per billing headcount 
*These campuses retain their Network Access fee and do not receive a credit for the fee against their rate. 

Colleges and other major units will be sent a billing summary and a JV template to complete as part of the billing process, much like the Microsoft expense distribution. 

Handset Rate

Covers the replacement cost of the physical desk phone for normal use conditions and life cycle. If a user is primarily using the phone from their computer via the soft phone app, they may elect to turn in their desk phone and avoid paying this rate. 

$74.18 per handset

Telephone/Network Line Rate

A telephone line based rated for non-UAA units who use telephone and network services on UAA campuses. While the rate is currently charged per telephone line, it encompasses network connections and usage for non-UAA entities as well. 

$540.06 per phone line 

Billable Labor Rate

Billable services include: 

  • Field work requested by departments such as moves, adds, or changes for ports and telephones.
  • Work requests from non-UAA university organizations, UA Land Management managed/leased buildings (e.g. ULB, BOC2, etc.), and for UAA leased buildings.
    • Moves, adds, or changes for ports and telephones.
    • Building access control.
    • Network infrastructure and support.
  • Work requested by non-UA entities using university infrastructure.
    • Moves, adds, or changes for ports and telephones.
    • Setting up event specific networks or network connections. May include additional fees for network use and access.
    • Building access control installation and maintenance.
    • Other network infrastructure and support.

$109.58 per hour 

Need additional help or have issues

If you’d like more information about billing, please reach out to the IT Business Office at uaa_itbusinessoffice@alaska.edu.

For support, requests may be submitted anytime using the appropriate Telephone service form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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Article ID: 1649
Wed 12/6/23 2:06 PM
Mon 4/29/24 11:50 AM

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