1. Service Catalog
  2. Services by Department
  3. Information Technology
  4. Communication & Collaboration
  5. Telephones

Telephones

The University of Alaska Anchorage (UAA) provides telephone services including voice mail, call center functionality, and voice menus.

Eligible Peoples

  • Faculty
  • Staff
  • Student Employee

Cost

For telephone and voice mail rates see the FY22 Recharge Rates, along with the list of phones and prices. Repairs to existing telephones are free of charge.

Availability

Once established, telephone and voice mail service is available 24/7. Monitoring and maintenance of existing telephones, and voice mail is the responsibility of IT Services.

Closed caption telephones, once established, are available for on-site work use.

Requests for new phone services are processed weekdays from 8 a.m. to 5 p.m.

Supported By

UAA IT Services. For support, requests may be submitted anytime via the links on the right side of this page. Requests generate a Ticket which will be worked in order received and urgency by the IT Employees with the knowledge and permissions to assist with the request. For immediate support please contact the Technical Support Center.

For immediate assistance please review the Contact IT page for the appropriate support group, or click one of the links to right to submit a ticket.

 
Add or Change a Phone Request Softphone Add or Change Voice Menu Add or Change Intl. Access Code Add or Update Phone Billing Request Support

Related Articles (1)

FY23 Data & Communication Rates
Current rates for the UAA Data & Communications Recharge (formerly telecommunications).

Details

Service ID: 274
Created
Thu 12/9/21 7:35 AM
Modified
Thu 3/16/23 1:25 PM

Service Offerings (6)

Add or Change a Phone
Order a new VoIP telephone, request updates to a telephone, or remove/decommission a telephone. This form can also facilitate requests for multiple phones.
Request Softphone Access
Get setup to be able to receive and make phone calls through your computer using Jabber from Cisco.
Add or Change a Voice Menu
Request the addition of a voice menu to a department phone number, updates to an existing voice menu, or the removal of a voice menu from a phone number.
Add or Change an International Access Code
Request a new long distance calling code or updating an existing international access calling code for use on the UAA telephone system.
Phone Billing
Inquire about billing for phones or update phone related billing information IT Services has on file.
Questions or Assistance with Telephone
Assistance with Telephone services for, how to do something; have something done you don't have permissions for; or get answers to questions.