FY23 Data & Communication Rates


The Data & Communications rate methodology, formerly telecommunications, has been updated for FY23 to be primarily based upon employee headcount rather than telephone line alone. This change better aligns the rates with the services provided such as cybersecurity, network connectivity, data, and telephones.

Billing for the Data & Communications Rate will begin during the week of March 20, 2023. Much like the Microsoft expense distribution, colleges and other major units will be sent a billing summary and a JV template to complete and return.

The Handset Rate, Telephone Line Rate, and Billable Labor Rate will begin billing after Spring break. Please note that certain restricted funds, such as grants, will have their annual bill for the Handset Rate split into quarterly installments. 

If you would like to make changes to telephone services, please submit a service request through the UAA Service Portal or contact the Technical Support Center (TSC) at 907-786-4646 or uaa.techsupport@alaska.edu to get a request createdChanges received after March 24, 2023 cannot be guaranteed to be accounted for in this fiscal year’s billing.


Data & Communications Rate

An UAA employee headcount-based rate for network, data, cybersecurity, and telecommunication services. This rate is based off employee headcount as of October 1 in the prior fiscal year. Using the headcount data, the billing headcount for each d-level is calculated as follow:

  • Full time faculty and staff * 1

  • Part time faculty and staff *1/5

  • Student workers are not included in the calculation

  • Community Campuses receive an additional 10% discount on headcount 
    *Recognizes local IT support at community campuses

UAA Anchorage area, PWSC, Kodiak College - $537.99 per billing headcount

UAA KPC, Mat-Su College* - $1,221.51 per billing headcount
*These campuses retain their Network Access fee and do not receive a credit for the fee against their rate.

Handset Rate

Covers the replacement cost of the physical desk phone for normal use conditions and life cycle. If a user is primarily using the phone from their computer via the soft phone app, they may elect to turn in their desk phone and avoid paying this rate. 

$74.18 per handset

Telephone Line Rate

A telephone line based rated for non-UAA units who use telephone and network services on UAA campuses.

$355.39 per phone line

Billable Labor Rate

Billable services include fieldwork requested by departments such as moves, adds, or changes for ports and telephones.

$99.41 per hour


Need additional help or have issues

If you’d like more information about billing, please reach out to the IT Business Office at uaa_itbusinessoffice@alaska.edu.

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu, or you can use the UAA Service Portal to submit a service request.

Print Article


Article ID: 704
Thu 12/9/21 8:01 AM
Wed 12/6/23 2:06 PM

Related Articles (1)

Historic rates for the UAA Data & Communications Recharge (formerly telecommunications).

Related Services / Offerings (6)

Order a new VoIP telephone, request updates to a telephone, or remove/decommission a telephone. This form can also facilitate requests for multiple phones.
Request the addition of new network cabling, a change to existing cabling, or the removal of cabling.
Request the activation of a network port/Ethernet wall jack.
Inquire about billing for phones or update phone related billing information IT Services has on file.
Get setup to be able to receive and make phone calls through your computer using Jabber from Cisco.
Assistance, and requests associated with the university's Cisco Voice over IP (VoIP) system, Call Manager, long distance dialing, and more.