Create a Contact Center User Account (Amazon Connect)

Overview

Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to create an Amazon Connect user account in UAA's Contact Center, Amazon Connect.

Important
The User must have an AWS User account in correlation to having an Amazon Connect account. Please send a request to UAA IT Service to have an AWS User account created or put in a request through the Contact Center form.

 

What materials do I need?

How do I use this technology?

  1. Log into Amazon Connect
  2. In Applications select the Amazon Connect instance the user needs to be added to.
    Applications to Amazon Connect Instance
     
  3. Select the people icon > User Management
    User to User management
     
  4. Click Add new user
    User management add new user button
     
  5. Enter the Following
    • First Name
    • Last Name
    • Login

Add user name and login

  1. Select the new user's Security Profiles
  2. add user to Security profile
     
  3. Select the new user's Routing Profile 
    Add user Routing Profile
     
  4. Click Save
    Add user Save button

 

Next Steps

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate <Service Form Name with Link> form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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