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Overview
Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to create an Amazon Connect user account in UAA's Contact Center, Amazon Connect.
Important
The User must have an AWS User account in correlation to having an Amazon Connect account. Please send a request to UAA IT Service to have an AWS User account created or put in a request through the
Contact Center form.
What materials do I need?
How do I use this technology?
- Log into Amazon Connect
- In Applications select the Amazon Connect instance the user needs to be added to.
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- Select the people icon > User Management
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- Click Add new user
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- Enter the Following
- First Name
- Last Name
- Login
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- Select the new user's Security Profiles
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- Select the new user's Routing Profile
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- Click Save
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Next Steps
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate <Service Form Name with Link> form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.