Get Started with Cisco Jabber


Cisco Jabber is a collaboration application that provides presence, instant messaging (IM), voice, voice messaging, and video calling capabilities. It allows you to make phone calls, using your UAA office phone number, over the Internet from any device with a speaker and microphone, including computers, and mobile devices. A softphone allows you to make telephone calls without an actual, physical telephone.

This application supports the following capabilities:

  • Integrated voice
  • High-quality video with interoperability to Cisco TelePresence and other video endpoints
  • IM, presence
  • Visual voicemail

Used for making and receiving phone calls through a computer. Your office phone number must be set up for Jabber before downloading the Jabber client.

While the Cisco Jabber software is technically available for macOS, Windows, Android, and iOS/iPadOS, UAA is only currently licensed to use the software on macOS and Windows. Cisco Jabber for iOS/iPadOS and Android is currently not supported.


In this article


How do I use this technology?

Request remote calling access

Request your account to be configured to use a softphone with your university office phone number.

  1. Submit a Request for Softphone Access, you will need your UA Username, and your primary office phone number.
  2. After you have received confirmation that your account has been provisioned, proceed to the appropriate installation steps for your desired device.


Client installation

Next Steps

You can send, and receive telephone calls to your university assigned phone number. You can also check your voice mail.


Is there any additional information I should know about?

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at, or you can use the Seawolf Tech Portal to submit a Request Softphone Access ticket.

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Article ID: 160
Tue 6/2/20 12:43 PM
Tue 10/4/22 2:55 PM