Make a Phone Call Using Cisco Jabber

Overview

With your campus phone number enabled for Softphone access you are able to make phone calls using your office phone number from anywhere you have Internet connectivity.

 

Important
Before you can login to Jabber, your campus phone line must be configured for Jabber use. See Get Started with Cisco Jabber.

 

What materials do I need?

 

How do I use this technology?

 

  1. Login to Cisco Jabber (macOS / Windows).
  2. Click the telephone number pad icon.

    Cisco Jabber macOS Main Window Dailpad
     
  3. The Jabber dial pad will open.

    Cisco Jabber macOS Dialpad
     
  4. Enter the desired telephone number
    • On-campus numbers can be dialed with either the short format (e.g. 64646), or full format (e.g. 9077864646).
    • Off-campus numbers must be dialed with a leading [8] then the full phone number. Read the Off-Campus Calling article to learn about the different requirements for local, domestic long-distance, and international calls.


    Cisco Jabber macOS Dialpad with example number dialed
     
  5. Click the phone receiver button to place the call.

    Cisco Jabber macOS Dialpad with number dial button highlighted
     
  6. The Jabber software will open a new window, and the call will be placed.

    Cisco Jabber macOS Active phone call window example
     
  7. When completed with the call, click the End Call button.

    Cisco Jabber Call window end call button highlighted

 

Need additional help or have issues

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu, or you can use the Seawolf Support Portal to submit a Request Support for Telephones ticket.

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