Place a call in Contact Center (Amazon Connect)

Overview

Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to place a call in UAA's Contact Center, Amazon Connect.

What materials do I need?

How do I use this technology?

  1. Log into Amazon Connect
  2. In Applications, select the Amazon Connect instance.
    Applications to Amazon Connect Instance
     
  3. Click Agent workspace
    Amazon Coonect Dashbaord to Agent Workspace
     
  4. A new Window will open showing the Amazon Connect Agent Workspace
    Agent Workspace window
     
  5. Select Number pad
    Number pad button
     
  6. Dial phone number on the number pad or keyboard
  7. Click Call

     
  8. The connected call will show in the Agent workspace
    Call connoted example
     

Next Steps

Relevant text here that introduces the next step(s) in a multi-article subject.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate <Service Form Name with Link> form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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