Edit a Amazon Connect Quick Connect

Overview

Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to edit a quick connect in UAA's Contact Center, Amazon Connect.

What materials do I need?

How do I use this technology?

  1. Log into Amazon Connect
  2. In Applications, select the Amazon Connect instance.
    Applications to Amazon Connect Instance
     
  3. Select the Routing (Flow Connect icon) and Select Quick connects
    Routing to Quick Connect
     
  4. Click the Quick Connect Name
    Select Quick Connect Name
     
  5. Make changes as needed to the quick connect as needed 
    Quick Connect settings page
     
  6. Click Save
    Quick Connect Save Button

Next Steps

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate <Service Form Name with Link> form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

Print Article