Edit Contact Center Hours of Operation (Amazon Connect)

Overview

Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to edit a contact center's hours of operation in UAA's Contact Center, Amazon Connect.

What materials do I need?

How do I use this technology?

  1. Log into Amazon Connect
  2. In Applications, select the Amazon Connect instance.
    Applications to Amazon Connect Instance
     
  3. Select the Routing (Flow Connect icon) and Select Hours of Operation
    Routing to Hours of Operation
     
  4. Select the Name of hours to make changes to.
    Name of Hours
     
  5. In the Settings section, change hours as needed.
    Hours of Operation Hours and Days Setting
     
  6. Click Save
    Hours of Operation Save Button

Next Steps

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate <Service Form Name with Link> form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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