Create and Apply Override hours to Hours of Operation in Amazon Connect

Overview

Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to create and apply override hours to hours of operations in UAA's Contact Center, Amazon Connect.

What materials do I need?

How do I use this technology?

  1. Log into Amazon Connect
  2. In Applications, select the Amazon Connect instance.
    Applications to Amazon Connect Instance
     
  3. Select the Routing (Flow Connect icon) and Select Hours of Operation
    Routing to Hours of Operation
     
  4. Select the Name of hours to add the override
    Name of Hours of Operation
     
  5. Scroll down to the Overrides section
    Override Section
     
  6. Click + Add new override. A new window will appear
    add new override button
     
  7. Enter the Name and Description
    Override Name and Description
     
  8. In the Date Range, put in the days the call center is closed
    Date Range of Closure
     
  9. Click Apply
    Override Save Button
     
  10. Click Save
    Override Save Button
     
  11. New Override shows in the Overrides section, under Name of Override
    New Override shown in Hours of Operation
     
  12. Click Save
    Hours of Operation Save Button

Next Steps

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate <Service Form Name with Link> form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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