Overview
Issues are smaller concerns or questions about a project that are noted along the life-cycle of a project. This article will guide project members on how to record time worked on an issue on a project managed within the Enterprise Service Management (ESM) system.
Important
Time should be recorded on a Project Issue during the same week when the work was done, by the project resource (i.e. person) that did the work. If multiple people contributed to accomplishing the work, each person should record their own time in order to ensure all work hours are associated with the correct individual(s).
How do I use this technology?
To add time to an issue:
- In TDWorkManagement, open the Projects application.
- Click the appropriate Project in the left navigation.
- From the left sub navigation, click Issues.
- Click the Title link of the issue to which you’d like to add time, then click the Actual Hours link.
- In the Issue Work popup window, complete the following:
Tip
The popup window will default to the current week, If work was completed in a prior week, use the previous week calendar navigation controls to display the appropriate dates for entry.
- In the Time Type drop-down field, select the applicable option.
- For each day when work was done on the specific issue enter the actual time worked, and a brief description of the work.
- Click the Save button.
- When done, click the close button.
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.