Issue Read By Feature

Overview

Issues are smaller concerns or questions about a project that are noted along the life-cycle of a project. This article will guide project members on how to view a history of who viewed an issue, and when, on a project managed within the Enterprise Service Management (ESM) system.

How do I use this technology?

To view the Read By history of an issue:

1. In TDWorkManagement, open the Projects application.
2. Click the appropriate Project in the left navigation.
3. From the left sub navigation, click Issues.
4. Click the Title link of the issue whose history you’d like to view.
5. The Issue details window will open.
6. On the right side, beneath Responsible, will be the Read By section.
7. When finished, close the Issue details window.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.