Add a Consumable to a Ticket

Overview

Adding a consumable to a ticket creates a link between the Ticket and the consumable(s) used which allows for the below benefits,

• Lists every consumable used on the ticket
• Total items count
• Charge-back cost

What materials do I need?

• Internet connectivity
• A web browser
• Privileges within the UA ESM system to the following:
  • Assets/CIs module
  • Ticket application

How do I use this technology?

1. Open a web browser.
2. Navigate to the UA ESM website.
3. Login to the UA ESM with your UA Email address and password.
4. Open the applicable ticket.
5. Click Consumables tab.
6. Click +Add Consumable.
7. Select the Consumable item.
8. Enter a quantity greater than 0.
9. Choose a Location and Room, if applicable:
   • If the item exists in only one location or room, that location/room is preselected.
   • If the ticket has a Location set, and that location has stock for the item, that location is preselected.
   • Otherwise, choose from the full list.
10. Click Save.

Saving adds a row to the ticket's Consumables tab or increases the quantity on an existing row if one already exists for the same item and location/room combination. It also decrements the consumable's Current Quantity at that location/room and writes a Feed entry on both the ticket and the consumable item.

If you select a consumable with 0 Current Quantity, the system warns you that available stock is 0 and that the resulting quantity will go negative, but still lets you record the usage.

Unit Cost and Chargeback Cost are captured on the ticket at the time you add the item, and don't change later if the consumable item's costs change.

Next Steps

One a consumable item has been added to a ticket, read the following article on how the ticket's consumable can be adjusted.

• Edit or Remove a Consumable from a Ticket

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.