Overview
Enterprise, or Application Administrators can merge or replace one consumable item with another using Reassociate in TDAdmin (for example, when the same item was entered twice or a discontinued item is replaced by a successor).
What materials do I need?
- Internet connectivity
- A web browser
- Administrative privileges within the UA ESM system Assets/CIs application
How do I use this technology?
- Open a web browser.
- Navigate to the UA ESM website.
- Login to the UA ESM with your UA Email address and password.
- Click View Applications.
- Click the Assets/CIs.
- Click Settings.
- Click Admin.
- Click Consumables.
- Click Reassociate on the toolbar.
- Choose the Reassociate From item and the Reassociate To item.
- Choose how to handle the Form item's quantities:
- Merge into the To item - the From item's quantities are added to the To item's quantities.
- Zero out the Form item - the Form item's quantities are set to zero.
- Click Reassociate to save changes.
Reassociating updates every ticket that used the From item to use the To item instead, applies the quantity handling you chose, and writes a Feed entry on the From item.
A consumable item can't be deleted while it's associated with any tickets; use Reassociate to move those associations to another item first.
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.