Overview
Notifications are important to the University of Alaska Enterprise Service Management (ESM) system because they enable people to keep up with progress via email delivery. Project Application Administrators (App Admins) can configure notification templates that customizes email content for their application. This allows for administrators to notify others with useful information in a format that aligns with the organization's brand.
Customized notification templates can be configured and enabled or disabled for individual project applications. This action can be performed by a project application's administrator. If the notification templates are not customized, and activated, than the default content will be used.
Available Templates
Notification templates are action-based, meaning the template used depends on the action taken on the project or project request.
The following notification templates are available for Project applications:
| Type |
Template Name |
Notes |
| Announcement |
Announcement Created |
|
| Briefcase |
File Check In |
|
| Briefcase |
File Check In Requested |
|
| Briefcase |
File Comment Added |
|
| Briefcase |
File Workflow Completed |
|
| Briefcase |
File Workflow Rejected |
|
| Briefcase |
File Workflow Routed for Approval |
|
| Issue |
Issue Comment Added |
|
| Issue |
Issue Created |
|
| Issue |
Issue Edited |
|
| Issue |
Issue Updated |
|
| Link |
Link Comment Added |
|
| Link |
Link Created |
|
| Project |
Project Comment Added |
|
| Project |
Project Manager Changed |
|
| Project |
Project Staffed |
|
| Project |
Project Updated |
|
| Project |
Resource Added to Project |
|
| Project |
Resource Removed from Project |
|
| Project Request |
Request Approved |
|
| Project Request |
Request Comment Added |
|
| Project Request |
Request Declined |
|
| Project Request |
Request Forwarded |
|
| Project Request |
Request Forwarding Completed |
|
| Project Request |
Request Returned to Requestor |
|
| Project Request |
Request Step Responsibility |
|
| Project Request |
Request Submission |
|
| Project Request |
Request Type Changed |
|
| Project Request |
Request Withdrawn |
|
| Project Request |
Resource Added to Request |
|
| Risk |
Risk Comment Added |
|
| Risk |
Risk Created |
|
| Risk |
Risk Edited |
|
| Risk |
Risk Updated |
|
| Task |
Task Assigned |
|
| Task |
Task Comment Added |
|
| Task |
Task Started |
|
| Task |
Task Updated |
|
Next Steps
The following articles will guide Project App Admins through the process of editing ESM Project Notification Template(s), and when ready enabling their use.
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.