Overview
Notifications are important to the University of Alaska Enterprise Service Management (ESM) system because they enable people to keep up with progress via email delivery. Client Portal Application Administrators (App Admins) can configure notification templates that customizes email content for their application. This allows for administrators to notify others with useful information in a format that aligns with the organization's brand.
Customized notification templates can be configured and enabled or disabled for individual client portal applications. This action can be performed by a client portal application's administrator. If the notification templates are not customized, and activated, than the default content will be used.
Available Templates
Notification templates are action-based, meaning the template used depends on the action within the client portal application.
The following notification templates are available for Client Portal applications:
| Type |
Template Name |
Notes |
| Knowledge Base |
Knowledge Base Article Comment Added |
|
| Knowledge Base |
Knowledge Base Article Draft Rejected |
|
| Knowledge Base |
Knowledge Base Article Feedback Added |
|
| Knowledge Base |
Knowledge Base Article Review Reminder |
|
| Knowledge Base |
Knowledge Base Article Status Changed |
|
| Knowledge Base |
Knowledge Base Article Subscription Update |
|
Next Steps
The following articles will guide Client Portal App Admins through the process of editing ESM Client Portal Notification Template(s), and when ready enabling their use.
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.