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Overview
Many assets owned by the University of Alaska are documented within the Enterprise Service Management (ESM) system. The ESM system provides means for a person to search for specific records by serial number, asset name, location,
What materials do I need?
- A web browser
- Privileges within the UA ESM system to the Asset/CIs module.
How do I use this technology?
- Open a web browser.
- Navigate to the UA ESM website.
- Login to the UA ESM with your UA Email address and password.
- Click the Assets/CIs tab.
- Click the ID/Serial/Name/Tag Search field.
- Enter the desired search text.
- Searching by serial number, or device name produces the most succinct results.
- Click the Lookup Asset button.
- Look through the result list looking for the desired asset record.
Need additional help or have issues
For support, requests may be submitted anytime by Requesting Support for the Enterprise Service Management service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.