Install GlobalProtect VPN on Mac


This article gives step-by-step instructions for downloading and installing GlobalProtect VPN on your personal Windows computer.



This document gives step by step instructions for how to download and install GlobalProtect VPN for Mac desktops.


In this article:


If you have Duo Multi-Factor Authentication on your account, your preferred DUO method will be used without the normal Duo prompt that allows you to select your method; so, if you have mobile push configured, you will simply get a notification on your mobile device to approve. The client will not give you any indication that this happened. 
We are working with OIT to improve this behavior; however, for technical reasons there is not currently a more user-friendly solution. 


What materials do I need?

  • Mac computer
  • Internet Connection
  • University of Alaska login credentials


How do I use this technology?

How to Download

  1.  In web browser go to

    GlobalProtect Portal
  1.  Login using your UA credentials.

    GlobalProtect Portal Login prompt
  2.  Click the Download Mac 32/64 bit GlobalProtect Agent link.

    GlobalProtect Portal Client Download Link
  3. A download confirmation will appear on your screen, click Allow.

    Web Browser Prompt to Allow Download

How to Install

  1.  After the download completes, double-click the downloaded GlobalProtect.pkg installer package.

    Downloaded GlobalProtect client installer package
  1. At the Welcome to GlobalProtect Setup Wizard screen, click continue.

    GlobalProtect Installer Introduction Screen

  2. At the Select Installation Folder screen, keep the default folder, and click Continue

  3. At the Installation Type screen click Install.

    GlobalProtect Installer Installation Type Screen
  4. You will be prompted to enter your computer's local administrator username & password.

    GlobalProtect Installer Package Local Administrator Credential Prompt
  5. After installation is complete click close.

    GlobalProtect Client Installer Summary Screen


Is there any additional information I should know about?

Information about how to connect to Global Protect can be found in the following knowledge base article:


Need additional help or have issues

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at



Article ID: 683
Fri 10/15/21 4:28 PM
Thu 6/6/24 5:22 PM

Related Articles

Related Articles (1)

A step-by-step guide to connecting to UAA GlobalProtect VPN.

Related Services / Offerings

Related Services / Offerings (1)

Secure, remote, connectivity from non-University of Alaska locations to campus resources.