Remote Connectivity (VPN)

Virtual Private Network (VPN) provides secure, remote, connectivity from non-University of Alaska locations to campus resources. When you are not connected directly to the campus network, VPN client creates a “tunnel” between your computer and the campus network that identifies you as a member of the UA community, allowing you virtual access to restricted networked resources. Vendors/contractors, please contact a department sponsor for completion of this request.

If you need to access software that requires connecting to the VPN, make sure that the VPN client is installed, configured, and tested on your computer.

Eligible Peoples

  • Faculty
  • Non-University Individual with a UA Login
  • Sponsored Guest
  • Staff
  • Student
  • Student Employee
  • Contracted Vendor

Requirements

Remote connectivity (VPN) access requires an Internet connection, properly configured client software, and a current UA account. Software is available for:

  • macOS 10.13, and newer
  • Windows 10, and newer
  • Linux (RHEL and Debian-based distributions)
  • iOS/iPadOS
  • Android

Get Started

You can install VPN software on Windows and Mac computers by following the instructions linked to the right under Related Articles. Individuals enter their standard UA username/password when connecting to the university's VPN service.

Cost

Remote connectivity (VPN) is available at no charge to individuals affiliated with the University of Alaska Anchorage.

Availability

24 hours a day 7 days a week exclusions are,

  • During scheduled updated or upgrades that require the system to be unavailable. You can see service availability on the UAA Service Status page.

Supported By

UAA IT Services. For support, requests may be submitted anytime via the links on the right side of this page. Requests generate a Ticket which will be worked in order received and urgency by the IT Employees with the knowledge and permissions to assist with the request. For immediate support please contact the Technical Support Center.

For immediate assistance please review the Contact IT page for the appropriate support group, or click one of the links to right to submit a ticket.

 
VPN Download & Login Request VPN Access Request Support

Related Articles (4)

A step-by-step guide to connecting to UAA GlobalProtect VPN.
This document gives step by step instructions for how to download and install GlobalProtect VPN for Mac desktops.
Follow this article to successfully download and install GlobalProtect VPN to your Windows desktop.
Follow this article to successfully download and install GlobalProtect VPN to your mobile devices.

Details

Service ID: 291
Created
Thu 12/9/21 1:17 PM
Modified
Sat 12/18/21 9:31 AM

Service Offerings (3)

Questions or Assistance with Remote Connectivity (VPN)
Assistance with the Remote Connectivity (VPN) for, how to do something; have something done you don't have permissions for; or get answers to questions.