GlobalProtect VPN for Mobile Devices


This document gives step by step instructions for how to download and install GlobalProtect VPN for mobile devices.


If you have Duo Multi-Factor Authentication on your account, your preferred DUO method will be used without the normal Duo prompt that allows you to select your method; so, if you have mobile push configured, you will simply get a notification on your mobile device to approve. The client will not give you any indication that this happened. 
We are working with OIT to improve this behavior; however, for technical reasons there is not currently a more user-friendly solution. 


What materials do I need?

  • Mobile device
  • Internet Connection
  • University of Alaska login credentials

How do I use this technology?

How to Download/Install

  1. On your mobile device, click the appropriate link below to download the GlobalProtect client.
  2. On your mobile device open the GlobalProtect app, and tap install.

    App Store Download
  3. After installation is complete, tap Open.

    Open App
  4. Enter the portal address of, and tap connect.

    Portal Address
  5. Login using your UA credentials, and approve connection via Dou Mobile.

  6. You are now connected.



Android Devices Only

  • Once connection is approved via Duo Mobile, a Connection Request notification will open on your screen select ok.

    Not Apple
  • You are now connected.



Need additional help or have issues

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at

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Article ID: 681
Fri 10/15/21 9:52 AM
Thu 5/2/24 2:51 PM

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