Install GlobalProtect VPN for Mac

Tags VPN Remote

Overview

This document gives step by step instructions for how to download and install GlobalProtect VPN for Mac desktops.

 

In this article:

 

Important
If you have Duo Multi-Factor Authentication on your account, your preferred DUO method will be used without the normal Duo prompt that allows you to select your method; so, if you have mobile push configured, you will simply get a notification on your mobile device to approve. The client will not give you any indication that this happened. 
We are working with OIT to improve this behavior; however, for technical reasons there is not currently a more user-friendly solution. 

 

What materials do I need?

  • Mac computer
  • Internet Connection
  • University of Alaska login credentials

 

How do I use this technology?

How to Download

  1.  In web browser go to https://uaa.vpn.alaska.edu.

    GlobalProtect Portal
     
  1.  Login using your UA credentials.

    GlobalProtect Portal Login prompt
     
  2.  Click the Download Mac 32/64 bit GlobalProtect Agent link.

    GlobalProtect Portal Client Download Link
     
  3. A download confirmation will appear on your screen, click Allow.

    Web Browser Prompt to Allow Download
     

How to Install

  1.  After the download completes, double-click the downloaded GlobalProtect.pkg installer package.

    Downloaded GlobalProtect client installer package
     
  1. At the Welcome to GlobalProtect Setup Wizard screen, click continue.

    GlobalProtect Installer Introduction Screen

     
  2. At the Select Installation Folder screen, keep the default folder, and click Continue
     

     
  3. At the Installation Type screen click Install.

    GlobalProtect Installer Installation Type Screen
     
  4. You will be prompted to enter your computer's local administrator username & password.

    GlobalProtect Installer Package Local Administrator Credential Prompt
     
  5. After installation is complete click close.

    GlobalProtect Client Installer Summary Screen
     

 

Is there any additional information I should know about?

Information about how to connect to Global Protect can be found in the following knowledge base article:

 

Need additional help or have issues

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.

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Details

Article ID: 683
Created
Fri 10/15/21 12:28 PM
Modified
Thu 5/2/24 2:37 PM

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Secure, remote, connectivity from non-University of Alaska locations to campus resources.