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Take a Screenshot
This article provides tips on how to take screenshots on Android, iOS/iPadOS, macOS, and Windows systems using the built-in capabilities of the respective operating systems.
Student Software Support
A list of supported, and unsupported software used by students at the university.
Troubleshoot GlobalProtect VPN Issues
Troubleshooting steps for common GlobalProtect VPN issues.
Install GlobalProtect VPN on Mac
This article gives step-by-step instructions for downloading and installing GlobalProtect VPN on your personal Windows computer.
Install Microsoft 365 apps on a personal computer
How to install UAA-provided Office 365 apps on a personal Windows or macOS computer.
Access Your UAA Windows PC Remotely
This article outlines the steps to use the Remote Desktop Protocol (RDP) for connecting to your on-campus UAA Windows PC from an off-campus Windows or Mac computer.
Employee Software Support
A detailed list of supported software for employees includes updates and patches for operating systems, and supported software titles available in the Software Center (Windows OS), and Self Service (macOS).
Connect to UAA GlobalProtect VPN
A step-by-step guide to connecting to UAA GlobalProtect VPN.
Connect to MyResNet Residential Wi-Fi
Instructions on how to connect to the Apogee's Residential wireless network, MyResNet, for students and guests living in campus housing.
Map a UAA Shared Drive on macOS
How many devices can I install Office 365 ProPlus on?
Set your own custom Teams background for macOS
As a faculty/staff member, which version of Microsoft Office should I use?
Do I need a license key for Microsoft 365 Apps for Enterprise applications