Student Software Support

UAA IT Services will give its best effort to resolve software issues for students. The IT Technical Support Center will provide troubleshooting for most software issues at no cost.

For third-party software issues that cannot be resolved by the Technical Support Center, students may be referred to the Desktop Services for further troubleshooting.

Supported Software
Software Title Download Campus Labs Support
Adobe Creative Cloud     Yes
Adobe Acrobat Reader     Yes
Azure Dev Tools     Yes
Fetch Vendor's Site Yes Yes
Foxit PDF Editor UAA Download
macOS | Windows		   Yes
Global Protect (VPN) UAA Download
macOS | Windows		   Yes
Google Chrome Vendor's Site   Yes
IBM SPSS Statistics UAA Download1
macOS | Windows		   Yes
Microsoft Edge     Yes
Mozilla Firefox Vendor's Site   Yes
Java2     Yes
Microsoft 365 enterprise apps Vendor Download, KB Article with instructions   Yes
Microsoft Office 2019 No Yes Yes
Microsoft Office 2021 No   Yes
macOS Catalina (10.15)3 Vendor Download No Yes
macOS Big Sur (11.x) Vendor Download Yes Yes
macOS Monterey (12.0) Vendor Download No Yes
Read&Write Vendor Download, KB Article with instructions   Yes
Safari No Yes Yes
Windows 7 No No No
Windows 8 No No No
Windows 10 No Yes Yes
Windows 11 No Yes Yes

1) Requires a valid UA Username and Password in order to download linked software.

2) With changes made in Oracle Java licensing, individuals are now required to purchase Java if needed to run applications. We encourage individuals to review Java OpenJDK as an alternative to Oracle Java.

3) macOS Catalina, and newer, no longer supports 32-bit applications. Upgrading may cause some existing applications on your device to stop functioning.

Need Additional Help or Report an Issue

For support, requests may be submitted anytime by Requesting Support for the <Service Name and link behind it> service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.

Print Article

Related Articles (2)

Employee Software Support
A detailed list of supported software for employees includes updates and patches for operating systems, and supported software titles available in the Software Center (Windows OS), and Self Service (macOS).
Software Support
The University of Alaska licenses and supports several software titles for use by university staff, faculty, and students. Additional software not offered by the university may be referenced; however, support for non-supported software titles will be best effort to resolve issues encountered by students, or employees.