Employee Software Support

The University of Alaska (UA) and University of Alaska Anchorage (UAA) licenses and supports several software products for UA faculty and staff. Employee software support includes updates and patches for operating systems and supported software titles.

Article Contents:

Employee Software Support Levels

IT Services will give its best effort to resolve all software issues for employees. The IT Technical Support Center will provide troubleshooting for most software issues at no cost.

For software issues that cannot be resolved by the Technical Support Center, tickets will be escalated to the appropriate group within IT Services for further troubleshooting. The average turnaround time for tickets is between one and three business days.

Software Support Levels
Manufacturer Support The software vendor will provide incident support, security updates, and non-security hotfixes. The mainstream support dates in the charts below are the vendor's published lifecycle support dates. If the vendor does not publish their lifecycle support dates, the date will be based on the vendor's past support lifecycle history.
UAA IT Support UAA IT support is based on the vendor's support lifecycle. IT will provide sufficient notice through this webpage if a piece of software is nearing the end of its support lifecycle. In some cases, IT may provide extended support for a piece of software that exceeds the manufacturer's lifecycle. Extended support may include limited or no network access.

Employee Software Support: macOS

Apple does not publish the support lifecycle for its operating systems; however, new macOS versions typically launch during the third quarter of each year. It is UAA IT practice to support the latest (n), and immediate previous (n-1) versions of the macOS, and discontinue support for any operating system versions outside of this window at the beginning of each new calendar year (e.g. January 1).

Operating System Support Status
Operating System Manufacturer Support Ends UAA IT Support Ends Supported
Monterey (12.0)     Yes
Big Sur (11.0) October 1, 2024 TBD Yes
Catalina (10.15) October 1, 2023 TBD Yes
Mojave (10.14) October 1, 2022 January 1, 2021 No
High Sierra (10.13) October 1, 2021 January 1, 2020 No
Sierra (10.12) October 1, 2020 Expired No
El Capitan (10.11) Expired Expired No
Yosemite (10.10) Expired Expired No

 

The Software Center allows UAA employees to access relevant software & updates on university owned computers.

Important
Installing software on personally owned devices should use the links listed in the Personal Devices column instead of the Software Center.

 

Software Support Status
Software Title Manufacturer Support Ends UAA IT Support Ends Personal Devices UA Software Center Supported
Adobe Acrobat Reader DC       Yes Yes
Adobe Creative Cloud       No Yes
BBEdit       Yes Yes
Blackboard Collaborate Launcher       Yes Yes
Fetch       Yes Yes
FileZilla       Yes Yes
Foxit PDF Editor     UAA Download
macOS
Yes Yes
GarageBand       Yes Yes
Global Protect (VPN)     UAA Download1
macOS
Yes Yes
Google Earth       Yes Yes
IBM SPSS Statistics       Yes Yes
K2 Client       Yes Yes
Keynote       Yes Yes
LTspice IV       Yes Yes
Microsoft 365 Apps for Enterprise Ongoing Ongoing   No Yes
Microsoft Office 2021 October 13, 2026 TBD     Yes
Microsoft Office 2019 October 10, 2023 TBD   Yes Yes
Microsoft Office 2016 October 13, 2020 Expired   No No
Microsoft Office 2011 October 10, 2017 Expired   No No
Microsoft OneDrive       Yes Yes
Microsoft Remote Desktop       Yes Yes
Microsoft Teams       Yes Yes
Numbers       Yes Yes
Pages       Yes Yes
R Statistics       Yes Yes
Read&Write     Vendor Download, KB Article with instructions No Yes
SketchUp Make       Yes Yes
StatPlus       Yes Yes
VLC       Yes Yes
VUE       Yes Yes
Xcode       Yes Yes
XQuartz       Yes Yes
Zoom       Yes Yes
Browser Support Status
Software Title Manufacturer Support Ends UAA IT Support Ends UA Software Center Supported
Safari Ongoing Ongoing Yes Yes
Chrome Ongoing Ongoing Yes Yes
Firefox Ongoing Ongoing Yes Yes

 

Employee Software Support: Windows OS

It is UAA IT practice to support the latest (n), and immediate previous (n-1) of the H2/long-term servicing release (LTSC) versions of the Windows OS, and discontinue support for any operating system versions outside of this window at the beginning of each new calendar year (e.g. January 1) as closely as possible; however, IT will work with departments to support software that falls outside of these parameters in cases where mission critical dependencies prohibit updating a devices operating system.

Important
In general, the university only supports the Pro, and Enterprise editions of the Windows operating system on university owned computers.

 

Operating System Support Status
Operating System Manufacturer Support Ends UAA IT Support Ends Supported
Windows 11 Enterprise / Pro      
Windows 10 Enterprise / Pro, 21H1 December 13, 2022 TBD Yes
Windows 10 Enterprise / Pro, 20H2 May 9, 2023 TBD Yes
Windows 10 Enterprise / Pro, 2004/20H1 December 14, 2021 January 1, 2022 Yes
Windows 10 Enterprise / Pro, 1909/19H2 May 10, 2022 TBD Yes
Windows 10 Enterprise / Pro, 1903/19H1 December 8, 2020 Expired No
Windows 10 Enterprise / Pro, 1809 January 1, 2024 TBD Yes
Windows 10 Enterprise / Pro, 1803 May 11, 2021 Expired No
Windows 10 Enterprise / Pro, 1709 October 13, 2020 Expired No
Windows 10 Enterprise / Pro, 1703 October 8, 2019 Expired No
Windows 10 Enterprise / Pro, 1607 April 9, 2019 Expired No
Windows 10 Enterprise / Pro, 1511 April 10, 2018 Expired No
Windows 10 Enterprise / Pro, 1507 May 9, 2017 Expired No
Windows 8 Enterprise / Pro January 12, 2016 Expired No
Windows 7 Enterprise / Pro January 14, 2020 Expired No

 

The Software Center allows UAA employees to access relevant software & updates on university owned computers.

Software Support Status
Software Title Manufacturer Support Ends UAA IT Support Ends Personal Devices UA Software Center Supported
7-Zip       Yes Yes
Adobe Acrobat Reader DC       Yes Yes
Adobe Creative Cloud       No Yes
AkWarm       Yes Yes
ArcGIS Desktop       Yes Yes
Audacity       Yes Yes
AutoCAD       Yes Yes
AutoCAD Architecture       Yes Yes
AutoCAD Electrical       Yes Yes
AutoCAD Map 3D       Yes Yes
AutoCAD Mechanical       Yes Yes
AutoCAD Plant 3D       Yes Yes
Autodesk 3ds Max       Yes Yes
Autodesk Civil 3D       Yes Yes
Autodesk Design Review       Yes Yes
Autodesk Eagle       Yes Yes
Autodesk Inventor       Yes Yes
Autodesk Robot Structural Analysis Professional       Yes Yes
Autodesk SketchBook       Yes Yes
Blackboard Collaborate Launcher       Yes Yes
CamStudio       Yes Yes
Camtasia 7.1.1       Yes Yes
Cisco Jabber       Yes Yes
Eclipse IDE       Yes Yes
FFMPEG Plugin for Audacity       Yes Yes
FileOpen Client       Yes Yes
FileZilla       Yes Yes
Foxit PDF Editor     UAA Download
Windows
Yes Yes
Free Stopwatch       Yes Yes
FreeCAD       Yes Yes
FreeOCR       Yes Yes
GIMP 2       Yes Yes
Global Protect (VPN)     UAA Download1
Windows
Yes Yes
Google Earth Pro       Yes Yes
gPhotoShow       Yes Yes
Handbrake       Yes Yes
Hyland Unity Client       Yes Yes
IBM SPSS Statistics       Yes Yes
ImageMagick       Yes Yes
Inkscape       Yes Yes
iTunes       Yes Yes
Java 8 (32-bit)       Yes Yes
Java 8 (64-bit)       Yes Yes
Java SE Development Kit 8 (64-bit)       Yes Yes
JMP Pro (64-bit)       Yes Yes
K2 Client       Yes Yes
KeePass       Yes Yes
Lame Plugin for Audacity       Yes Yes
Literacy Productivity Pack       Yes Yes
LT Spice       Yes Yes
Microsoft 365 Apps for enterprise Ongoing Ongoing   No Yes
Microsoft Office 2021 October 13, 2026 TBD     Yes
Microsoft Office 2019 October 10, 2023 TBD   Yes Yes
Microsoft Office 2016 October 13, 2020 Expired   No No
Microsoft Office 2013 April 10, 2018 Expired   No No
Microsoft Teams       Yes Yes
Mozilla Thunderbird       Yes Yes
Notepad++       Yes Yes
paint.NET       Yes Yes
PaleMoon       Yes Yes
Power BI Desktop       Yes Yes
PuTTY       Yes Yes
R Statistics       Yes Yes
Read&Write     Vendor Download, KB Article with instructions No Yes
Revit       Yes Yes
R-Studio       Yes Yes
SketchUp Make 2017       Yes Yes
Toad Data Point       Yes Yes
Virtual Box       Yes Yes
Visual Studio Community 2017 Web       Yes Yes
VLC       Yes Yes
VUE       Yes Yes
Browser Support Status
Software Title Manufacturer Support Ends UAA IT Support Ends UA Software Center Supported
Chrome Ongoing Ongoing Yes Yes
Firefox Ongoing Ongoing Yes Yes
Microsoft Edge Ongoing Ongoing Yes Yes
Microsoft Internet Explorer Expired Expired No No
Opera Ongoing Ongoing Yes Yes

 

Employee Software Support: iOS/iPadOS

 

Operating System Support Status
Operating System Manufacturer Support Ends UAA IT Support Ends Supported
iOS 15 / iPadOS 15     Yes
iOS 14 / iPadOS 14     Yes
iOS 13 / iPadOS 13     Yes
iOS 12     No
iOS 11 July 9, 2018 Expired No
iOS 10, and prior Expired Expired No

 

The Software Center allows UAA employees to access relevant software & updates on university owned computers.

Software Support Status
Software Title Manufacturer Support Ends UAA IT Support Ends Personal Devices UA Software Center Supported
Acrobat Reader DC       Yes Yes
AiM iDesk 8       Yes Yes
Blackboard       Yes Yes
Blackboard Collaborate Launcher       Yes Yes
Calculator Pro+ for iPad       Yes Yes
Campus Labs Collect       Yes Yes
Camscanner/Document Scan and Fax       Yes Yes
Cisco AnyConnect (VPN)       Yes Yes
ClickAndGo       Yes Yes
EduCalc Classic       Yes Yes
Facebook       Yes Yes
FiRE 9.2 Operations and Maint       Yes Yes
Garage Band       Yes Yes
Global Protect (VPN)     iOS Yes Yes
Glogster - Multimedia Posters       Yes Yes
Gmail - Email by Google       Yes Yes
Google Calendar: Time Planner       Yes Yes
Google Docs       Yes Yes
Google Drive       Yes Yes
Google Sheets       Yes Yes
Google Slides       Yes Yes
Google Hangouts       Yes Yes
iMovie       Yes Yes
Keynote       Yes Yes
Kiosk Pro Lite       Yes Yes
LiveCollage Classic       Yes Yes
Microsoft 365 Apps for Enterprise Ongoing Ongoing   Yes Yes
Microsoft OneDrive       Yes Yes
Microsoft OneNote       Yes Yes
Microsoft Remote Desktop       Yes Yes
Microsoft Teams       Yes Yes
Numbers       Yes Yes
Pages       Yes Yes
Pharos Print       Yes Yes
Photomath       Yes Yes
Plantronics Hub       Yes Yes
Powtoon Connect       Yes Yes
QR Code Reader       Yes Yes
QR Code Reader for iPhone!       Yes Yes
Slack       Yes Yes
Sonocent Link       Yes Yes
Speechify - Text to Speech OCR       Yes Yes
Splashtop Personal for iPhone       Yes Yes
Survey123 for ArcGIS       Yes Yes
Twitter       Yes Yes
UAA Mobile       Yes Yes
UAA SAFE       Yes Yes
YouTube       Yes Yes
Zello Walkie Talkie       Yes Yes
Zoom       Yes Yes
Browser Support Status
Software Title Manufacturer Support Ends UAA IT Support Ends UA Software Center Supported
Safari Ongoing Ongoing Yes Yes
Chrome Ongoing Ongoing Yes Yes

 

Need Additional Help or Report an Issue

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.

Details

Article ID: 651
Created
Fri 9/17/21 12:54 PM
Modified
Wed 10/19/22 10:39 AM

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