Overview
The Software Center allows UAA employees to access relevant software & updates on UAA owned iPads, and iPhones. If a university employee requires software that doesn't appear in the Software Center, their supervisor can contact the IT Technical Support Center to request permissions. This is done by submitting a Endpoint Management System (EMS) ticket.
How do I use this technology?
- To open the Software Center, search for UAA Software Portal, or Self Service, and open the app.
- Once opened, you will be able to view and manage University of Alaska licensed applications.
- Locate the desired application you want to install and click Install.
Is there any additional information I should know about?
If you require software that isn't listed in your Software Center, that is listed as available on the Employee Software Support KB article, please have your supervisor contact IT to request the permissions for additional software.
Important
There may be some additional requirements for some software (ex. purchasing of licences, contacting department head, etc.).
Need additional help or have issues
For support, requests may be submitted anytime by Requesting Support for the Endpoint Management System (EMS) service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.