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The University of Alaska (UA) and University of Alaska Anchorage (UAA) licenses and supports several software products for UA faculty and staff. Employee software support includes updates and patches for operating systems and supported software titles.
Article Contents:
Employee Software Support Levels
IT Services will give its best effort to resolve all software issues for employees. The IT Technical Support Center will provide troubleshooting for most software issues at no cost.
For software issues that cannot be resolved by the Technical Support Center, tickets will be escalated to the appropriate group within IT Services for further troubleshooting. The average turnaround time for tickets is between one and three business days.
Software Support Levels
| Manufacturer Support |
The software vendor will provide incident support, security updates, and non-security hotfixes. The mainstream support dates in the charts below are the vendor's published lifecycle support dates. If the vendor does not publish their lifecycle support dates, the date will be based on the vendor's past support lifecycle history. |
| UAA IT Support |
UAA IT support is based on the vendor's support lifecycle. IT will provide sufficient notice through this webpage if a piece of software is nearing the end of its support lifecycle. In some cases, IT may provide extended support for a piece of software that exceeds the manufacturer's lifecycle. Extended support may include limited or no network access. |
Employee Software Support: macOS
Apple does not publish the support lifecycle for its operating systems; however, new macOS versions typically launch during the third quarter of each year. It is UAA IT practice to support the latest (n), and immediate previous (n-1) versions of the macOS, and discontinue support for any operating system versions outside of this window at the beginning of each new calendar year (e.g. January 1).
Operating System Support Status
| Operating System |
Manufacturer Support Ends |
UAA IT Support Ends |
Supported |
| Ventura (13.0) |
|
|
Yes |
| Monterey (12.0) |
|
|
Yes |
| Big Sur (11.0) |
October 1, 2024 |
January 1, 2023 |
No |
| Catalina (10.15) |
October 1, 2023 |
January 1, 2022 |
No |
| Mojave (10.14) |
October 1, 2022 |
January 1, 2021 |
No |
| High Sierra (10.13) |
October 1, 2021 |
January 1, 2020 |
No |
| Sierra (10.12) |
October 1, 2020 |
Expired |
No |
| El Capitan (10.11) |
Expired |
Expired |
No |
| Yosemite (10.10) |
Expired |
Expired |
No |
The macOS Software Center allows UAA employees to access relevant software & updates on university owned computers.
Important
Installing software on personally owned devices should use the links listed in the Personal Devices column instead of the Software Center.
Software Support Status
| Software Title |
Manufacturer Support Ends |
UAA IT Support Ends |
Personal Devices |
UA Software Center |
Supported |
| Adobe Acrobat Reader DC |
|
|
|
Yes |
Yes |
| Adobe Creative Cloud |
|
|
|
No |
Yes |
| BBEdit |
|
|
|
Yes |
Yes |
| Blackboard Collaborate Launcher |
|
|
|
Yes |
Yes |
| Fetch |
|
|
|
Yes |
Yes |
| FileZilla |
|
|
|
Yes |
Yes |
| Foxit PDF Editor |
|
|
UAA Download
macOS |
Yes |
Yes |
| GarageBand |
|
|
|
Yes |
Yes |
| Global Protect (VPN) |
|
|
UAA Download1
macOS |
Yes |
Yes |
| Google Earth |
|
|
|
Yes |
Yes |
| IBM SPSS Statistics |
|
|
|
Yes |
Yes |
| K2 Client |
|
|
|
Yes |
Yes |
| Keynote |
|
|
|
Yes |
Yes |
| LTspice IV |
|
|
|
Yes |
Yes |
| Microsoft 365 Apps for Enterprise |
Ongoing |
Ongoing |
|
No |
Yes |
| Microsoft Office 2021 |
October 13, 2026 |
TBD |
|
|
Yes |
| Microsoft Office 2019 |
October 10, 2023 |
TBD |
|
Yes |
Yes |
| Microsoft Office 2016 |
October 13, 2020 |
Expired |
|
No |
No |
| Microsoft Office 2011 |
October 10, 2017 |
Expired |
|
No |
No |
| Microsoft OneDrive |
|
|
|
Yes |
Yes |
| Microsoft Remote Desktop |
|
|
|
Yes |
Yes |
| Microsoft Teams |
|
|
|
Yes |
Yes |
| Numbers |
|
|
|
Yes |
Yes |
| Pages |
|
|
|
Yes |
Yes |
| R Statistics |
|
|
|
Yes |
Yes |
| Read&Write |
|
|
Vendor Download, KB Article with instructions |
No |
Yes |
| SketchUp Make |
|
|
|
Yes |
Yes |
| StatPlus |
|
|
|
Yes |
Yes |
| VLC |
|
|
|
Yes |
Yes |
| VUE |
|
|
|
Yes |
Yes |
| Xcode |
|
|
|
Yes |
Yes |
| XQuartz |
|
|
|
Yes |
Yes |
| Zoom |
|
|
|
Yes |
Yes |
Browser Support Status
| Software Title |
Manufacturer Support Ends |
UAA IT Support Ends |
UA Software Center |
Supported |
| Safari |
Ongoing |
Ongoing |
Yes |
Yes |
| Chrome |
Ongoing |
Ongoing |
Yes |
Yes |
| Firefox |
Ongoing |
Ongoing |
Yes |
Yes |
Employee Software Support: Windows OS
It is UAA IT practice to support the latest (n), and immediate previous (n-1) of the H2/long-term servicing release (LTSC) versions of the Windows OS, and discontinue support for any operating system versions outside of this window at the beginning of each new calendar year (e.g. January 1) as closely as possible; however, IT will work with departments to support software that falls outside of these parameters in cases where mission critical dependencies prohibit updating a devices operating system.
Important
In general, the university only supports the Pro, and Enterprise editions of the Windows operating system on university owned computers.
Operating System Support Status
| Operating System |
Manufacturer Support Ends |
UAA IT Support Ends |
Supported |
| Windows 11 Enterprise / Pro |
|
|
Yes |
| Windows 10 Enterprise, 22H2 |
October 14, 2025 |
|
Yes |
| Windows 10 Enterprise, 21H2 |
June 11, 2024 |
|
Yes |
| Windows 10 Enterprise / Pro, 21H1 |
December 13, 2022 |
TBD |
No |
| Windows 10 Enterprise / Pro, 20H2 |
May 9, 2023 |
TBD |
No |
| Windows 10 Enterprise / Pro, 2004/20H1 |
December 14, 2021 |
January 1, 2022 |
No |
| Windows 10 Enterprise / Pro, 1909/19H2 |
May 10, 2022 |
TBD |
No |
| Windows 10 Enterprise / Pro, 1903/19H1 |
December 8, 2020 |
Expired |
No |
| Windows 10 Enterprise / Pro, 1809 |
January 1, 2024 |
TBD |
No |
| Windows 10 Enterprise / Pro, 1803 |
May 11, 2021 |
Expired |
No |
| Windows 10 Enterprise / Pro, 1709 |
October 13, 2020 |
Expired |
No |
| Windows 10 Enterprise / Pro, 1703 |
October 8, 2019 |
Expired |
No |
| Windows 10 Enterprise / Pro, 1607 |
April 9, 2019 |
Expired |
No |
| Windows 10 Enterprise / Pro, 1511 |
April 10, 2018 |
Expired |
No |
| Windows 10 Enterprise / Pro, 1507 |
May 9, 2017 |
Expired |
No |
| Windows 8 Enterprise / Pro |
January 12, 2016 |
Expired |
No |
| Windows 7 Enterprise / Pro |
January 14, 2020 |
Expired |
No |
The Windows Software Center allows UAA employees to access relevant software & updates on university owned computers.
Software Support Status
| Software Title |
Manufacturer Support Ends |
UAA IT Support Ends |
Personal Devices |
UA Software Center |
Supported |
| 7-Zip |
|
|
|
Yes |
Yes |
| Adobe Acrobat Reader DC |
|
|
|
Yes |
Yes |
| Adobe Creative Cloud |
|
|
|
No |
Yes |
| AkWarm |
|
|
|
Yes |
Yes |
| ArcGIS Desktop |
|
|
|
Yes |
Yes |
| Audacity |
|
|
|
Yes |
Yes |
| AutoCAD |
|
|
|
Yes |
Yes |
| AutoCAD Architecture |
|
|
|
Yes |
Yes |
| AutoCAD Electrical |
|
|
|
Yes |
Yes |
| AutoCAD Map 3D |
|
|
|
Yes |
Yes |
| AutoCAD Mechanical |
|
|
|
Yes |
Yes |
| AutoCAD Plant 3D |
|
|
|
Yes |
Yes |
| Autodesk 3ds Max |
|
|
|
Yes |
Yes |
| Autodesk Civil 3D |
|
|
|
Yes |
Yes |
| Autodesk Design Review |
|
|
|
Yes |
Yes |
| Autodesk Eagle |
|
|
|
Yes |
Yes |
| Autodesk Inventor |
|
|
|
Yes |
Yes |
| Autodesk Robot Structural Analysis Professional |
|
|
|
Yes |
Yes |
| Autodesk SketchBook |
|
|
|
Yes |
Yes |
| Blackboard Collaborate Launcher |
|
|
|
Yes |
Yes |
| CamStudio |
|
|
|
Yes |
Yes |
| Camtasia 7.1.1 |
|
|
|
Yes |
Yes |
| Cisco Jabber |
|
|
|
Yes |
Yes |
| Eclipse IDE |
|
|
|
Yes |
Yes |
| FFMPEG Plugin for Audacity |
|
|
|
Yes |
Yes |
| FileOpen Client |
|
|
|
Yes |
Yes |
| FileZilla |
|
|
|
Yes |
Yes |
| Foxit PDF Editor |
|
|
UAA Download
Windows |
Yes |
Yes |
| Free Stopwatch |
|
|
|
Yes |
Yes |
| FreeCAD |
|
|
|
Yes |
Yes |
| FreeOCR |
|
|
|
Yes |
Yes |
| GIMP 2 |
|
|
|
Yes |
Yes |
| Global Protect (VPN) |
|
|
UAA Download1
Windows |
Yes |
Yes |
| Google Earth Pro |
|
|
|
Yes |
Yes |
| gPhotoShow |
|
|
|
Yes |
Yes |
| Handbrake |
|
|
|
Yes |
Yes |
| Hyland Unity Client |
|
|
|
Yes |
Yes |
| IBM SPSS Statistics |
|
|
|
Yes |
Yes |
| ImageMagick |
|
|
|
Yes |
Yes |
| Inkscape |
|
|
|
Yes |
Yes |
| iTunes |
|
|
|
Yes |
Yes |
| Java 8 (32-bit) |
|
|
|
Yes |
Yes |
| Java 8 (64-bit) |
|
|
|
Yes |
Yes |
| Java SE Development Kit 8 (64-bit) |
|
|
|
Yes |
Yes |
| JMP Pro (64-bit) |
|
|
|
Yes |
Yes |
| K2 Client |
|
|
|
Yes |
Yes |
| KeePass |
|
|
|
Yes |
Yes |
| Lame Plugin for Audacity |
|
|
|
Yes |
Yes |
| Literacy Productivity Pack |
|
|
|
Yes |
Yes |
| LT Spice |
|
|
|
Yes |
Yes |
| Microsoft 365 Apps for enterprise |
Ongoing |
Ongoing |
|
No |
Yes |
| Microsoft Office 2021 |
October 13, 2026 |
TBD |
|
|
Yes |
| Microsoft Office 2019 |
October 10, 2023 |
TBD |
|
Yes |
Yes |
| Microsoft Office 2016 |
October 13, 2020 |
Expired |
|
No |
No |
| Microsoft Office 2013 |
April 10, 2018 |
Expired |
|
No |
No |
| Microsoft SQL Server Management Studio |
|
|
|
Yes |
Yes |
| Microsoft Teams |
|
|
|
Yes |
Yes |
| Mozilla Thunderbird |
|
|
|
Yes |
Yes |
| Notepad++ |
|
|
|
Yes |
Yes |
| paint.NET |
|
|
|
Yes |
Yes |
| PaleMoon |
|
|
|
Yes |
Yes |
| Power BI Desktop |
|
|
|
Yes |
Yes |
| PuTTY |
|
|
|
Yes |
Yes |
| R Statistics |
|
|
|
Yes |
Yes |
| Read&Write |
|
|
Vendor Download, KB Article with instructions |
No |
Yes |
| Revit |
|
|
|
Yes |
Yes |
| R-Studio |
|
|
|
Yes |
Yes |
| SketchUp Make 2017 |
|
|
|
Yes |
Yes |
| Toad Data Point |
|
|
|
Yes |
Yes |
| Virtual Box |
|
|
|
Yes |
Yes |
| Visual Studio Community 2017 Web |
|
|
|
Yes |
Yes |
| VLC |
|
|
|
Yes |
Yes |
| VUE |
|
|
|
Yes |
Yes |
Browser Support Status
| Software Title |
Manufacturer Support Ends |
UAA IT Support Ends |
UA Software Center |
Supported |
| Chrome |
Ongoing |
Ongoing |
Yes |
Yes |
| Firefox |
Ongoing |
Ongoing |
Yes |
Yes |
| Microsoft Edge |
Ongoing |
Ongoing |
Yes |
Yes |
| Microsoft Internet Explorer |
Expired |
Expired |
No |
No |
| Opera |
Ongoing |
Ongoing |
Yes |
Yes |
Employee Software Support: iOS/iPadOS
Operating System Support Status
| Operating System |
Manufacturer Support Ends |
UAA IT Support Ends |
Supported |
| iOS 15 / iPadOS 15 |
|
|
Yes |
| iOS 14 / iPadOS 14 |
|
|
Yes |
| iOS 13 / iPadOS 13 |
|
|
Yes |
| iOS 12 |
|
|
No |
| iOS 11 |
July 9, 2018 |
Expired |
No |
| iOS 10, and prior |
Expired |
Expired |
No |
The Software Center allows UAA employees to access relevant software & updates on university owned computers.
Software Support Status
| Software Title |
Manufacturer Support Ends |
UAA IT Support Ends |
Personal Devices |
UA Software Center |
Supported |
| Acrobat Reader DC |
|
|
|
Yes |
Yes |
| AiM iDesk 8 |
|
|
|
Yes |
Yes |
| Blackboard |
|
|
|
Yes |
Yes |
| Blackboard Collaborate Launcher |
|
|
|
Yes |
Yes |
| Calculator Pro+ for iPad |
|
|
|
Yes |
Yes |
| Campus Labs Collect |
|
|
|
Yes |
Yes |
| Camscanner/Document Scan and Fax |
|
|
|
Yes |
Yes |
| Cisco AnyConnect (VPN) |
|
|
|
Yes |
Yes |
| ClickAndGo |
|
|
|
Yes |
Yes |
| EduCalc Classic |
|
|
|
Yes |
Yes |
| Facebook |
|
|
|
Yes |
Yes |
| FiRE 9.2 Operations and Maint |
|
|
|
Yes |
Yes |
| Garage Band |
|
|
|
Yes |
Yes |
| Global Protect (VPN) |
|
|
iOS |
Yes |
Yes |
| Glogster - Multimedia Posters |
|
|
|
Yes |
Yes |
| Gmail - Email by Google |
|
|
|
Yes |
Yes |
| Google Calendar: Time Planner |
|
|
|
Yes |
Yes |
| Google Docs |
|
|
|
Yes |
Yes |
| Google Drive |
|
|
|
Yes |
Yes |
| Google Sheets |
|
|
|
Yes |
Yes |
| Google Slides |
|
|
|
Yes |
Yes |
| Google Hangouts |
|
|
|
Yes |
Yes |
| iMovie |
|
|
|
Yes |
Yes |
| Keynote |
|
|
|
Yes |
Yes |
| Kiosk Pro Lite |
|
|
|
Yes |
Yes |
| LiveCollage Classic |
|
|
|
Yes |
Yes |
| Microsoft 365 Apps for Enterprise |
Ongoing |
Ongoing |
|
Yes |
Yes |
| Microsoft OneDrive |
|
|
|
Yes |
Yes |
| Microsoft OneNote |
|
|
|
Yes |
Yes |
| Microsoft Remote Desktop |
|
|
|
Yes |
Yes |
| Microsoft Teams |
|
|
|
Yes |
Yes |
| Numbers |
|
|
|
Yes |
Yes |
| Pages |
|
|
|
Yes |
Yes |
| Pharos Print |
|
|
|
Yes |
Yes |
| Photomath |
|
|
|
Yes |
Yes |
| Plantronics Hub |
|
|
|
Yes |
Yes |
| Powtoon Connect |
|
|
|
Yes |
Yes |
| QR Code Reader |
|
|
|
Yes |
Yes |
| QR Code Reader for iPhone! |
|
|
|
Yes |
Yes |
| Slack |
|
|
|
Yes |
Yes |
| Sonocent Link |
|
|
|
Yes |
Yes |
| Speechify - Text to Speech OCR |
|
|
|
Yes |
Yes |
| Splashtop Personal for iPhone |
|
|
|
Yes |
Yes |
| Survey123 for ArcGIS |
|
|
|
Yes |
Yes |
| Twitter |
|
|
|
Yes |
Yes |
| UAA Mobile |
|
|
|
Yes |
Yes |
| UAA SAFE |
|
|
|
Yes |
Yes |
| YouTube |
|
|
|
Yes |
Yes |
| Zello Walkie Talkie |
|
|
|
Yes |
Yes |
| Zoom |
|
|
|
Yes |
Yes |
Browser Support Status
| Software Title |
Manufacturer Support Ends |
UAA IT Support Ends |
UA Software Center |
Supported |
| Safari |
Ongoing |
Ongoing |
Yes |
Yes |
| Chrome |
Ongoing |
Ongoing |
Yes |
Yes |
Need Additional Help or Report an Issue
For support, requests may be submitted anytime by Requesting Support for the Applications & Software service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.