Software Support

The University of Alaska licenses and supports several software titles for use by university staff, faculty, and students.

In this article:

Employee Software Support

Employee software includes updates and patches for operating systems, and supported software titles available in the Software Center (Windows OS), and Self Service (macOS). A detailed list of supported software can be found on the Employee Software Support knowledge base article.

View Supported Software for Employees

 

Student Software Support

The university offers support for several third-party applications and software titles. A detailed list of supported software can be found on the Student Software Support knowledge base article.

View Supported Software for Students

 

Academic Discounts

Students, faculty, and staff are generally eligible for discounts from most software vendors. For use on personally owned devices, inquire with the vendor directly or check their website.

Departments also qualify for academic discounts. Before a departmental purchase is made, please check to see if we have licensing available for the product, if not submit a Software Request. Volume licensing is only available for University departments and organizations.

Need additional help or have issues

For support, requests may be submitted anytime by Requesting Support for the applicable Applications & Software service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.

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Details

Article ID: 652
Created
Fri 9/17/21 1:02 PM
Modified
Tue 4/11/23 10:34 AM

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A detailed list of supported software for employees includes updates and patches for operating systems, and supported software titles available in the Software Center (Windows OS), and Self Service (macOS).
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